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Agent_Skill_Group_Logout
This table is in the
category. To see database rules for these tables, see
.
Each row provides information about a single login session for a member of a skill group. If an individual
agent is a member of multiple skill groups, multiple Agent Skill Group Logout rows are created for that agent.
The software generates an Agent_Skill_Group_Logout record for each skill group member.
Related tables
(SkillTargetID + SkillGroupSkillTargetID maps to
Skill_Group_Member.AgentSkillTargetID + Skill_Group_Member.SkillGroupSkillTargetID)
Table 23: Indexes for Agent_Skill_Group_Logout Table
index_keys
index_description
index_name
RecoveryKey
nonclustered, unique, unique key
located on PRIMARY
XAK1Agent_Skill_Group_Logout
LogoutDateTime, SkillTargetID,
SkillGroupSkillTargetID, TimeZone
clustered, unique, primary key located
on PRIMARY
XPKAgent_Skill_Group_Logout
Table 24: Fields in Agent_Skill_Group_Logout Table
Keys and
NULL
Option
Data Type
Description
Name
NULL
DBINT
Number of seconds the agent was logged in to the
skill group.
LoginDuration
PK NOT
NULL
DBDATETIME
Date and time when the agent logged out of the skill
group.
LogoutDateTime
NULL
DBINT
Reason code returned by the peripheral for the agent
logout. See
ReasonCode
AK-1 NOT
NULL
DBFLT8
A unique ID assigned to each record and used
internally by the Unified ICM or Unified CCE
software to track the record.
RecoveryKey
PK, FK
NOT
NULL
DBINT
Together with SkillTargetID identifies the skill
group member.
SkillGroupSkillTargetID
PK, FK
NOT
NULL
DBINT
The SkillTargetID of the agent. Together with
SkillGroupSkillTargetID identifies the skill group
member.
SkillTargetID
   Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
76
All tables
Agent_Skill_Group_Logout