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Cisco
Cisco Agent Desktop 8.5
Guia Do Utilizador
Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
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Contents
Preface 11
■
Introduction 11
What’s New in This Release 11
Desktop Administrator Feature Levels 12
Related CAD Documentation 12
Intended Audience 13
1
Getting Started 15
■
Introduction 15
■
Starting Desktop Administrator 16
■
Automated Updates 17
■
The Desktop Administrator Interface 18
Toolbars and Menu Bars 18
Navigation Tree Pane 19
Display Pane Navigation 19
■
User Privileges in Microsoft Windows 20
■
Configuring Passwords 21
Configuring a Password in Desktop Administrator 21
Client Applications 22
Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and
Password 23
Supervisor Desktop User ID, Login Name, and Password 23
■
CAD Configuration Setup Utility 24
Entering Configuration Data in Initial Mode 26
Configuring a Single or Primary Server in a Replicated System 26
Configuring a Secondary Server in a Replicated System 27
Entering Configuration Data in Update Mode 29
CAD Configuration Setup Windows 30
CAD-BE Servers 30
Unified Communications Manager 32
Unified CM SOAP AXL Access 34
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