Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
64
January 16, 2013
One additional limitation of mobile agent monitoring is that if a mobile agent logs in
while on a call or is on a call during a CAD services or CRI server failover, the agent
cannot be monitored until the call state changes or the agent makes a new call.
while on a call or is on a call during a CAD services or CRI server failover, the agent
cannot be monitored until the call state changes or the agent makes a new call.
To set up mobile agent monitoring:
1. On the Mobile Agent Monitor tab, double-click or right-click the first available
field in the Agent Gateway IP Address column.
2. Enter the IP address of the agent gateway to be monitored.
3. In the Monitor Server field, select the Cisco VoIP Monitor Service that will
monitor the agent gateway from the drop-down list. Your changes go into
effect immediately.
effect immediately.
Figure 26.
Mobile Agent Monitor tab