Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
VoIP Monitor
January 16, 2013
65
Effect of Monitoring Options on Devices
Use
of desktop monitoring, Cisco VoIP Monitor Service monitoring, and setting a default
monitor.
monitor.
If a device is assigned to be monitored by a specific Cisco VoIP Monitor Service, and
that service fails, there is no failover to the default Cisco VoIP Monitor Service (if one
is designated). However, if a device has desktop monitoring enabled, and the desktop
monitoring module is not registered with Directory Services at the time a monitoring or
recording session is requested, there is failover to a specific Cisco VoIP Monitor
Service (if designated) or to the default Cisco VoIP Monitor Service (if designated).
that service fails, there is no failover to the default Cisco VoIP Monitor Service (if one
is designated). However, if a device has desktop monitoring enabled, and the desktop
monitoring module is not registered with Directory Services at the time a monitoring or
recording session is requested, there is failover to a specific Cisco VoIP Monitor
Service (if designated) or to the default Cisco VoIP Monitor Service (if designated).
Table 4.
Effect of Monitoring Options on Devices
Specific
VoIP
Desktop
Monitor
Default
VoIP
Effect on devices
No
No
No
If multiple Cisco VoIP Monitor Services are used,
monitoring fails. If one Cisco VoIP Monitor Service
is used, device is monitored by the default Cisco
VoIP Monitor Service.
monitoring fails. If one Cisco VoIP Monitor Service
is used, device is monitored by the default Cisco
VoIP Monitor Service.
Yes
No
No
Monitored by specific Cisco VoIP Monitor Service
with no backup.
with no backup.
Yes
Yes
No
Monitored by Desktop Monitor and backed up by
specific Cisco VoIP Monitor Service.
specific Cisco VoIP Monitor Service.
Yes
No
Yes
Monitored by specific Cisco VoIP Monitor Service
with no backup.
with no backup.
No
Yes
No
Monitored by Desktop Monitor with no backup. If
only one Cisco VoIP Monitor Service is used, it acts
as backup.
only one Cisco VoIP Monitor Service is used, it acts
as backup.
No
Yes
Yes
Monitored by Desktop Monitor and backed up by
default Cisco VoIP Monitor Service.
default Cisco VoIP Monitor Service.
No
No
Yes
Monitored by default Cisco VoIP Monitor Service
with no backup.
with no backup.
Yes
Yes
Yes
Monitored by Desktop Monitor and backed up by
the specific Cisco VoIP Monitor Service. If the
specific service fails, there is no backup.
the specific Cisco VoIP Monitor Service. If the
specific service fails, there is no backup.