Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 安装指南
Contents
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Upgrading to Cisco Unified Contact Center Express, Release 8.0(1)
The 8.0(1) release of Unified CCX uses a different installation framework as
compared to any other previous releases of Unified CCX. Before upgrading to
Unified CCX 8.0(1), review all component upgrade instructions carefully.
compared to any other previous releases of Unified CCX. Before upgrading to
Unified CCX 8.0(1), review all component upgrade instructions carefully.
Contents
This document contains the following topics:
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Overview
Unified CCX 8.0(1) offers a direct solution for Cisco Customer Response
Solutions (CRS) 5.0(2) and Unified CCX 7.0(1) to upgrade to Unified CCX
8.0(1).
Solutions (CRS) 5.0(2) and Unified CCX 7.0(1) to upgrade to Unified CCX
8.0(1).
Note
You can then upgrade from Unified CCX 8.0(1) to Unified CCX 8.0(2) by
applying a COP patch and performing the switch version. For more information
about how to upgrade from Unified CCX 8.0(1) to Unified CCX 8.0(2), see the
Release Notes for Cisco Unified Contact Center Express and Cisco Unified IP
IVR available here:
applying a COP patch and performing the switch version. For more information
about how to upgrade from Unified CCX 8.0(1) to Unified CCX 8.0(2), see the
Release Notes for Cisco Unified Contact Center Express and Cisco Unified IP
IVR available here:
The upgrade process from CRS 5.0(2) or Unified CCX 7.0(1) to Unified CCX
8.0(1) is carried out in the following three phases:
8.0(1) is carried out in the following three phases:
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Backup phase