Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Cisco CAD Installation Guide
124
August 4, 2014
2. You must shut down replication before you begin the upgrade process. Refer
to
for detailed steps.
3. Install and configure SQL Server 2008 R2 (on Side A and Side B in a
redundant system). See
for detailed steps.
4. Install CAD 9.0 base services over the top of the older version on the primary
for detailed steps.
5. The CAD Configuration Setup utility starts automatically. The fields are
automatically populated based on the settings you configured in CAD 8.5.
Verify this information is correct.
Verify this information is correct.
■
On the Recording and Statistic Database node, select Blank
Database.
Database.
■
On the Restore Backup Data node, select No.
Your data will be automatically restored.
6. License CAD with Unified CCE License Administration. The fields are
automatically populated based on the licensing information you entered
during the installation of your old version of CAD. Verify the license type and
number of seats. Click Cancel. Refer to
during the installation of your old version of CAD. Verify the license type and
number of seats. Click Cancel. Refer to
for
more information.
7. Install CAD base services on the secondary server (Side B). The steps are the
for more information.
8. The CAD Configuration Setup utility starts automatically. The fields are
automatically populated based on the settings you configured in CAD 8.5.
Verify this information is correct.
Verify this information is correct.
NOTE: You do not have to complete Unified CCE License
Administration on Side B.
Administration on Side B.
9. Restart both servers.
10. Using the CAD Configuration Setup utility, modify your settings to prepare for
for detailed steps.
11. Switch your data store from flat files to SQL Server using the Data Migration
Tool. Refer to
for detailed steps.
12. If you also upgraded your Unified ICM verify the registry on the peripheral
for more information.