accpac simply accounting 9.0 Benutzerhandbuch

Part 2:  Day-to-Day Business 

13–16    Simply Accounting 

 

SW9UG 12-18-saved version.doc, printed on 1/11/02, at 10:45 AM. Last saved on 1/11/02 10:41 
AM. 

the invoice represents a return: in the Invoice field, add the word 
Return to the number. 

When a customer returns an item that they have already paid 
for, you can either return their money or offer them a credit on 
future purchases. 

1.  In the Home window, choose the Sales, Orders, and Quotes 

icon. 

2.  Choose Invoice, and then select the customer’s original 

method of payment. Then, select the customer. 

3.  In the Invoice field, enter the original invoice number, 

followed by the letters RET (for return). 

4.  If you are returning goods into stock or offering a refund for 

services rendered, fill in the invoice exactly as you did for 
the original, but use negative values for the quantities and 
amounts. 

If you are offering a refund for goods that cannot be sold 
again, enter a quantity preceded by a minus sign, enter a 
description for the item, and then add the taxes. Also, 
change the Account (Acct) to the expense account you use 
for write-offs. 

5.  If the customer receives early-payment discounts, but did 

not receive a discount for this invoice, clear the Discount 
field. 

 

6.  Once you have filled in the remaining parts of the form, click 

Process. 

Note:  If you are offering a cash refund, you may wish to 
print the invoice. The customer can then sign the refund slip, 
and you can keep it for your records.