Quescom L900-IVR-005 User Manual
QuesCom 300, version 4.20
Product overview
10
3.1.3 Mobile Extension
The « Mobile User » uses a mobile phone – or any other phone – to « connect » to
the QuesCom 300 Gateway by dialling a direct line number dedicated to « Mobility
Services ».
The Mobile User is automatically identified by the QuesCom 300 Gateway thanks to
the phone number.
After identification, the Mobile User accesses the main menu and listens to a tone. So
the user can:
call his (internal or external) correspondent by dialling the number plus #
access the functional menu by typing *
access the functional menu by typing *
When accessing the functional menu, the user can:
- check his voice mailbox by typing 9
- activate a redirection profile by typing 8 followed by the number of the profile to
- activate a redirection profile by typing 8 followed by the number of the profile to
be activated
- hang up by typing #
- go back to the main menu by typing *
- go back to the main menu by typing *
When the mobile user places a call as described above, the identified number presented to
the correspondent (in case of call number presentation availability) is the “one number” on
which the user is always reachable (see One Number 3.1.1).
When in conversation, the user (caller or called) can, as in the office:
the correspondent (in case of call number presentation availability) is the “one number” on
which the user is always reachable (see One Number 3.1.1).
When in conversation, the user (caller or called) can, as in the office:
- Place the correspondent “on hold” by pressing *2 (with a music announcement).
- Place a second call by pressing *2 and the second number followed by #
- Place a second call by pressing *2 and the second number followed by #
o
then swap from a correspondent to one other by pressing *2
o
or transfer the call to the second correspondent by hanging up
- Transfer a call by pressing *3 followed by the second number and #
3.1.4 Fax sending and receiving
Fax receiving by email
The QuesCom 300 intercepts an incoming call, detects the fax carrier, generates a
The QuesCom 300 intercepts an incoming call, detects the fax carrier, generates a
TIFF file and e-mails it (SMTP) as an attachment to the recipient’s address.
o
On one number. Faxes and phone calls can be received on the same number.
o
On dedicated DDI. The user can afterwards check, save, delete, transfer the file
from its client e-mail box.