Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
6-5
Cisco MeetingPlace Audio Server 5.2 Customer Engineering Guide (for Cisco MeetingPlace 8106)
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Chapter 6 Troubleshooting
System does not answer
Figure 6-5
Protocol Table Parameters
Step 10
Verify the protocol table has the correct parameters set. If it does not, change it as necessary by going to
the main “protparm” utility menu (by typing
the main “protparm” utility menu (by typing
x
and pressing Enter) and selecting the modify protocol
parameter table option (by typing
2
and pressing Enter).
Note
Protocol tables 0-49 are read-only and cannot be modified. If you need to make changes to one
of these tables, you need to copy one of the read-only tables and then modify your copy.
of these tables, you need to copy one of the read-only tables and then modify your copy.
Step 11
Type
x
and press Enter to exit the “protparm” utility.
IP ports that do not answer
For IP ports that do not answer (for example, the caller hears a busy or fast busy sound), follow the
procedure below. For information on troubleshooting problems with the MeetingPlace IP Gateway, refer
to the MeetingPlace IP Gateway System Manager’s Guide.
procedure below. For information on troubleshooting problems with the MeetingPlace IP Gateway, refer
to the MeetingPlace IP Gateway System Manager’s Guide.
Things to check on the MeetingPlace Audio Server
Step 1
Make sure the server has IP ports configured and active using the “blade” and “portstat” commands.
Step 2
Log into the CLI and at the tech$ prompt, type
tvportstat -all
and press Enter.
Step 3
Monitor the output of this command while you make a test call. Verify the incoming call is seen by the
server.
server.
Step 4
Type
cptrace -T 5
and press Enter.
Step 5
Monitor the output of this command while you make another test call. Verify the incoming call is seen
by the server.
by the server.
Enter list command [table 50]: 2
----------------- PROTOCOL TABLE 50 -----------
Activate the table? : y
Description : Euro-ISDN generic table for Europe
Protocol : Euro ISDN
CAS signaling table filename : (none)
Default clearing cause : 16 (normal clearing)
B-channel negotiation : exclusive
Protocol side : user
Enter list command [table 50]: 0