Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
6-6
Cisco MeetingPlace Audio Server 5.2 for Cisco MeetingPlace 8106 Customer Engineering Guide
78-16411-01
Chapter 6 Troubleshooting
System does not answer
Step 6
Type
errorlog -s info -l
and press Enter. Scroll through the log by typing
f
and check for warnings and
alarms, especially those that happen in the cpiphandler.cc file. To exit out of this command, type
q
.
Step 7
Type
gwstatus
and press Enter to verify that the Gateway SIM and IP Gateway services have a status
of “Ok”.
Things to check on the MeetingPlace IP Gateway
Step 1
At the tech$ prompt, type
gwstatus
and press Enter to verify that the Gateway SIM and IP Gateway
services have a status of “Ok”.
Step 2
Verify that the MeetingPlace IP Gateway configuration has the appropriate call control enabled (either
H.323 or SIP).
H.323 or SIP).
Step 3
Open the Gateway SIM eventlog and make a test call.
Step 4
While looking at the Gateway SIM eventlog, verify the test call is received by the MeetingPlace IP
Gateway and that the IP server is returning a response code of 0 such as:
Gateway and that the IP server is returning a response code of 0 such as:
Step 5
MP Resp. Msg=3 CPerr=0 SeqNum=0x16
Step 6
Verify that no softphones such as Microsoft NetMeeting are running on the IP Gateway.
Step 7
If MeetingPlace Web is on the same machine, be sure that MeetingPlace Web and the MeetingPlace IP
Gateway are assigned to different IP addresses.
Gateway are assigned to different IP addresses.
Things to check on the Cisco Call Manager
Step 1
Verify an H.323 gateway has been created for the IP Gateway and that a route pattern has been assigned
to the IP Gateway.
to the IP Gateway.
Step 2
Verify the Cisco Call Manager server can “ping” the MeetingPlace IP Gateway and vice versa.
IP calls connect but no audio is heard
Follow this procedure when the IP call connects but no audio is heard.
Things to check on the MeetingPlace Audio Server
Step 1
Verify the subnet mask address is correct using the “blade” command. If it is not, MeetingPlace cannot
send voice packets to the phone. You must use the “restart” command to restart the system for any
changes to take effect.
send voice packets to the phone. You must use the “restart” command to restart the system for any
changes to take effect.
Step 2
Type
tvportstat -all
and press Enter.
Step 3
While monitoring the output of this command, make a test call to verify the IP call is seen by the server.
Step 4
Type
cptrace -T 5
and press Enter.