Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
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Cisco MeetingPlace Audio Server 5.2 Customer Engineering Guide (for Cisco MeetingPlace 8106)
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Chapter 6 Troubleshooting
Cannot outdial
Step 5
While monitoring the output of this command, make a test call to verify the IP call is seen by the server.
Step 6
Type
tvportstat <port # used in tests above> -s
and press Enter. Look at “RTCP packets sent by far
end” to verify that the phone is transmitting voice data to MeetingPlace. If so, at least you know there is
a one-way connection.
a one-way connection.
Things to check on the MeetingPlace IP Gateway
Step 1
Open the Gateway SIM eventlog and verify the log entries below have the correct IP addresses for each
Multi Access Blade used for the IP configuration:
Multi Access Blade used for the IP configuration:
•
MP RTP info. IP=10.10.10.1 Port=5010
•
MP RTCP info. IP=10.10.10.2 Port=5011
Step 2
Still looking at the Gateway SIM eventlog, verify the log entries below have the IP phone’s correct IP
address:
address:
•
Remote RTP info. IP=10.10.10.3 Port=6510
•
Remote RTCP info. IP=10.10.10.4 Port=6511
Step 3
Use the “ping” command to ping the IP addresses of all Multi Access Blades used for the IP
configuration and the address of the IP phone to verify both are reachable.
configuration and the address of the IP phone to verify both are reachable.
Things to check on the IP phone
Step 1
Press the blue “i” button quickly twice.
Step 2
Verify the phone is receiving and sending packets (RxCnt and TxCnt).
Step 3
Verify the expected codec has been negotiated (RxType and TxType).
Cannot outdial
Troubleshooting this problem differs for T1/E1 ports and IP ports.
Note
If the server is using a translation table, this table may be preventing the outdialing. Verify the translation
table contains the necessary numbering plans to allow for outdialing. In a mixed system (that is, one with
both and IP configuration and either an E1, T1 PRI, or T1 CAS configuration), the translation table must
contain numbering plans for both configurations. If you are unfamiliar with altering translation tables,
contact the Cisco TAC.
table contains the necessary numbering plans to allow for outdialing. In a mixed system (that is, one with
both and IP configuration and either an E1, T1 PRI, or T1 CAS configuration), the translation table must
contain numbering plans for both configurations. If you are unfamiliar with altering translation tables,
contact the Cisco TAC.