Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual
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Cisco MeetingPlace Audio Server 5.2 for Cisco MeetingPlace 8106 Customer Engineering Guide
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Chapter 6 Troubleshooting
Cannot outdial
Cannot outdial on T1 or E1 ports
When you are unable to outdial from a T1 or E1 port, follow this procedure:
Step 1
Verify that the port and port group are configured for outdial using the “port” command. See the
for more information. Type port and press Enter. Type
1
and press Enter to view
the port records. Type the number of the port you want to see and press Enter. In this example, it is all,
so press Enter to see the records for all ports. Look for the outdial parameter and ensure it is set to “y”
for all ports.
so press Enter to see the records for all ports. Look for the outdial parameter and ensure it is set to “y”
for all ports.
Step 2
Verify that the trunks on the PBX are configured to allow outdialing.
Step 3
Schedule a meeting and use the #3 feature to hear if there is an error tone from the PBX.
Cannot outdial on IP ports
When you are unable to outdial from an IP port, follow this procedure:
Things to check on the MeetingPlace Audio Server
Step 1
Verify incoming calls to the server are connecting. If not, follow the procedure in the
.
Step 2
Verify the port group is enabled for outgoing calls using the “port” command.
Step 3
Check the translation table to verify IP calls are being directed to a port group configured for IP. (Use
the “xltest” command to check which port group is used for the dialed number.) This is especially
important for mixed systems (those with both IP and either E1, T1 PRI, or T1 CAS configurations).
the “xltest” command to check which port group is used for the dialed number.) This is especially
important for mixed systems (those with both IP and either E1, T1 PRI, or T1 CAS configurations).
Step 4
At the tech$ prompt, type
cptrace -T 5
and press Enter.
Step 5
While monitoring the output of this command, make a test outdial to see why the outdial fails.
Step 6
Type
errorlog -s info -l
and press Enter. Scroll through the log by typing
f
and check for warnings and
alarms, especially those that happen in the cpiphandler.cc and cpplacecall.cc files. To exit out of this
command, type
command, type
q
.
Step 7
Type
activity
and press Enter.
Step 8
Type
4
and press Enter to make a test call. Test both internal extensions and outside numbers to try to
isolate the problem.
Things to check on the MeetingPlace IP Gateway
Step 1
Open the Gateway SIM eventlog and verify the IP Gateway receives the outdial command from the
server.
server.
Step 2
Still looking at the Gateway SIM eventlog, verify the correct phone number was received by the IP
Gateway.
Gateway.
MeetingPlace IP outdial. Phone=651515 IRC=0 PSTN=46 Unit=0