Cisco Cisco WebEx Support Center WBS29.13 User Guide

Cisco

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Table of Contents

New to Remote Support? ............................................................................................................................ 1

Session types ........................................................................................................................................... 2

Console options ..................................................................................................................................... 2

CSR dashboard Tools tab .................................................................................................................... 3

CSR dashboard Desktop tab .............................................................................................................. 3

CSR dashboard Application tab ........................................................................................................ 4

CSR dashboard Session tab ................................................................................................................ 5

Set up Support Manager manually ................................................................................................. 6

Manage a Support Session ......................................................................................................................... 7

Start a support session ........................................................................................................................ 7

Record a support session .................................................................................................................... 8

Take notes during a support session .............................................................................................. 9

Invite a customer to a support session .......................................................................................... 9

Invite another support representative to a session ................................................................ 10

Attend to multiple customers in a single support session ................................................... 11

Assist another support representative ........................................................................................ 11

Transfer control of a support session .......................................................................................... 12