Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
13-1
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
13
Patching Cisco Unified CCX
Cisco provides patches for Cisco Unified CCX as required. A patch is a software
update, such as a service release or an engineering special, that addresses one or
more issues in the Cisco Unified CCX software.
update, such as a service release or an engineering special, that addresses one or
more issues in the Cisco Unified CCX software.
This chapter provides instructions for downloading and applying a patch. It also
provide instructions for removing a patch from the Cisco Unified CCX server.
provide instructions for removing a patch from the Cisco Unified CCX server.
For ongoing system management, regularly verify that you have installed the
latest Cisco Unified CCX patch.
latest Cisco Unified CCX patch.
This chapter includes the following sections:
•
•
•
•
•
Patching Overview
Cisco Systems, Inc. follows a standard naming convention for service releases and
engineering specials, as explained in Table 10-1.
engineering specials, as explained in Table 10-1.