Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

IN-1

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

I N D E X

Abandoned Call Detail Activity Report

3-2,

3-10

Aborted and Rejected Call Detail Report

3-2,

3-11

access, to Cisco Unified CCX Historical
Reports client

1-5

ACD

work state

3-32

Agent Call Summary Report

3-2, 3-14

Agent Detail Report

3-2, 3-16

Agent Login Logout Activity Report

3-2, 3-18,

1-2

Agent Not Ready Reason Code Summary
Report

3-3, 3-20

Agent State Detail Report

3-3, 3-23

Agent State Summary Report (by Agent)

3-3,

3-24

Agent State Summary Report (by Interval)

3-3,

3-26

Agent Summary Report

3-3, 3-29

Agent Wrap-up Code Summary

3-32

Application Logs

6-5

Application Performance Analysis Report

3-3,

3-36

Application Summary Report

3-4, 3-6, 3-37

Automatic Contact Distribution

see ACD

3-32

Available pane

4-7

Call Custom Variables Report

3-4, 3-39

Called Number Summary Activity Report

3-4,

3-43

Cancel button

4-14

Change button

5-11

chart

4-3

CiscoSch.log

6-2, 6-4

CiscoSchPrintExport.log

6-2, 6-4

Cisco Unified CCX application package

2-8

Cisco Unified CCX Cluster

profile

1-6

Cisco Unified CCX Historical Reports client

exiting

1-7

starting

1-4

Cisco Unified Email Interaction Manager
reports

Multichannel CSQ Activity

3-78, 3-80, 3-82,

3-88