Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
13
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)
Important Notes
f.
Then open the file: “C:\DM-STI\4xlicense\4.0(5)LicFilter”
g.
Clear the contents inside the 4.0(5)LicFilter file and save it.
h.
Repack the tar file from the console (cmd) by executing the following
command:
command:
tar –cvf DMTBackup-xxxxx_MOD.tar DM-STI
i.
Once done, use the modified backup tar file
(DMTBackup-xxxxx_MOD.tar) for the upgrade in DMT.
(DMTBackup-xxxxx_MOD.tar) for the upgrade in DMT.
•
Redirection to unmonitored device pattern is not supported—Unified
CCX does not support the use of consult transfer/redirect step from scripts to
a uncontrolled device pattern that maps back to a CCX route point.
CCX does not support the use of consult transfer/redirect step from scripts to
a uncontrolled device pattern that maps back to a CCX route point.
Refer to the caveat, CSCsk19574, for details. To access this caveat, see the
•
Conference Restriction for virtual agent—A virtual agent cannot use the
Conference feature on the Cisco Unified IP Phone 7970.
Conference feature on the Cisco Unified IP Phone 7970.
•
Supervisor sometimes cannot monitor calls—If Cisco Unified CCX is
deployed with Unified Communications Manager 6.0 and a supervisor is
sometimes unable to monitor the calls of an agent, disable the Advertise
G.722 Codec option for the phone of the agent. (You disable this option on
the Phone Configuration page in the Unified CM Administration application).
The Cisco Agent Desktop does not support the G.722 codec.
deployed with Unified Communications Manager 6.0 and a supervisor is
sometimes unable to monitor the calls of an agent, disable the Advertise
G.722 Codec option for the phone of the agent. (You disable this option on
the Phone Configuration page in the Unified CM Administration application).
The Cisco Agent Desktop does not support the G.722 codec.
•
Detailed Call, CSQ, Agent report CPU resource consumption—The
Detailed Call, CSQ, Agent report can consume significant CPU resources. To
avoid this issue affecting your call center operations, run this report for a
small time range at off-peak hours.
Detailed Call, CSQ, Agent report can consume significant CPU resources. To
avoid this issue affecting your call center operations, run this report for a
small time range at off-peak hours.
•
CPU spikes during scheduled purging of historical reports and some calls
are aborted—If you are running McAfee VirusScan, a CPU spike may occur
during scheduled purging of historical reports and some calls may be aborted.
To workaround this issue, take these steps to exclude the c:\program files\
wfavvid directory from VirusScan OnAccess protection:
are aborted—If you are running McAfee VirusScan, a CPU spike may occur
during scheduled purging of historical reports and some calls may be aborted.
To workaround this issue, take these steps to exclude the c:\program files\
wfavvid directory from VirusScan OnAccess protection:
a.
Right-click the VirusScan icon in the Windows system tray and select the
OnAccess Scan Properties menu.
OnAccess Scan Properties menu.
b.
In the VirusScan On-Access Scan Properties dialog box, click the default
processes icon in the left panel.
processes icon in the left panel.
c.
Choose the Detection tab, and click the Exclusions button under “What
not to scan.”
not to scan.”