Cisco Cisco Unified Customer Voice Portal 10.5(1)

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................2
Related Documentation .............................................................................................................................4
Conventions................................................................................................................................................5
Obtaining Documentation and Submitting a Service Request...................................................................6
Documentation Feedback...........................................................................................................................6

Key Features and Benefits...................................................................................................................10
Unified CVP System Components.......................................................................................................11
Non-Unified CVP System Components...............................................................................................13
SIP and H.323.....................................................................................................................................13
Unified CVP Call Flow Models.............................................................................................................14
Quality of Service................................................................................................................................15

Unified CVP Licensing..............................................................................................................................16
Where to Next?.........................................................................................................................................17

Network VRU Types and Unified CVP Call Flow Models .........................................................................23
Before You Begin......................................................................................................................................25

Routing Calls Through the Network to the VRU...................................................................................25
Naming Schemes................................................................................................................................26
Installation............................................................................................................................................26
Setting Speed and Duplex for Unified CVP.........................................................................................26

Where to Go from Here?..........................................................................................................................27
Unified CVP Standalone Call Flow Models..............................................................................................29

Unified CVP VXML Server (Standalone) Call Flow Model...................................................................30
Unified CVP Standalone with ICM Lookup Call Flow Model................................................................39

VoiceXML Gateway Configuration: Example Gateway Settings for Standalone.........................................?VoiceXML Gateway Configuration: Example of Dial-peer for Standalone..................................................?Unified CVP Call Director Call Flow Models.............................................................................................45

Unified CVP Call Director (SIP/H.323) Call Flow Model, Unified ICME...............................................46
DNS Zone File Configuration...............................................................................................................67
Unified CVP Call Director (SIP/H.323) Call Flow Model, Unified ICMH...............................................68

Unified CVP Comprehensive (SIP/H.323) Call Flow Model, Unified ICME..........................................71
DNS Zone File Configuration.............................................................................................................106
Unified CVP Comprehensive (SIP/H.323) Call Flow Model, Unified ICMH.......................................108

Type 8 Unified CVP VRU-Only Call Flow Model, Unified ICME.........................................................111
Type 8 Unified CVP VRU-Only Call Flow Model, Unified ICMH.........................................................121
Type 3 or 7 Unified CVP VRU-Only Call Flow Model Network VRU, Unified ICMH...........................130

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)