Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................2
Obtaining Documentation and Submitting a Service Request...................................................................3
Documentation Feedback...........................................................................................................................3

About Unified CCE 8.5(1)...........................................................................................................................5
What is Covered in this Guide....................................................................................................................5
Baseline Requirements for the Unified ICM and CTI OS 8.5(1) Installation...............................................6
New Features / Changes Overview............................................................................................................7
When to Upgrade to Unified CCE 8.5(1)....................................................................................................8
Preparing for WebView Removal................................................................................................................8

How WebView Removal Works..............................................................................................................9
Suggested Practices for WebView Removal..........................................................................................9
WebView Removal and Silent Install of 8.5(1).....................................................................................10
Collecting Rollback Information for WebView......................................................................................10

Where to Get Unified CCE 8.5(1) Software..............................................................................................10
Adding Unified ICM Components After 8.5(1) Installation........................................................................11

Installation Sequence...............................................................................................................................13
Uninstallation Sequence...........................................................................................................................16

About the ICM 8.5(1) Installer...................................................................................................................19
How to run the 8.5(1) Installer on ICM Components................................................................................20
Installing the Language Pack....................................................................................................................20

CTI OS Upgrade Prerequisites.................................................................................................................23
About the CTI OS 8.5(1) Installer.............................................................................................................23
CTI OS Deployment Checklist..................................................................................................................23
Deployment Order for Redundant Components.......................................................................................24
How to Install CTI OS 8.5(1).....................................................................................................................25
How to Test Your CTI OS Install................................................................................................................26
How to Uninstall CTI OS 8.5(1)................................................................................................................26

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)