Cisco Cisco IP Contact Center Release 4.6.1

Cisco

List of Figures

Figure 1: Sample Routing Script.....................................................................................................................................10

Figure 2: Targets, routes and labels.................................................................................................................................14

Figure 3: Unified ICME Route Request Processing........................................................................................................16

Figure 4: MRD Hierarchy Example 1: Service level threshold at the MRD...................................................................26

Figure 5: MRD Hierarchy Example 2: Changing the Peripheral....................................................................................26

Figure 6: MRD Hierarchy Example 3: Changing the Skill Group..................................................................................27

Figure 7: Configuration Manager....................................................................................................................................33

Figure 8: Explorer Tools Help.........................................................................................................................................34

Figure 9: Green check......................................................................................................................................................39

Figure 10: Red X.............................................................................................................................................................39

Figure 11: Yellow arrow...................................................................................................................................................39

Figure 12: Yellow addition...............................................................................................................................................39

Figure 13: Red Circle.......................................................................................................................................................39

Figure 14: Select Filter Data Box....................................................................................................................................41

Figure 15: Not changed icon............................................................................................................................................55

Figure 16: Changed icon..................................................................................................................................................55

Figure 17: Changed Icon.................................................................................................................................................55

Figure 18: To be deleted icon..........................................................................................................................................55

Figure 19: Example Bulk Configuration Edit Window...................................................................................................57

Figure 20: Edit Range dialog box....................................................................................................................................60

Figure 21: Routing Client Subsystem..............................................................................................................................70

Figure 22: Two Clients / One Logical Interface Controller.............................................................................................71

Figure 23: Two Clients / Two Logical Interface Controllers...........................................................................................71

Figure 24: Changed icon..................................................................................................................................................75

Figure 25: To be inserted Icon.........................................................................................................................................76

Figure 26: Marked for deletion icon................................................................................................................................77

Figure 27: Peripheral Subsystem.....................................................................................................................................86

Figure 28: Records generated by PG Explorer................................................................................................................87

Figure 29: PG to be inserted icon..................................................................................................................................100

Figure 30: Changed Icon...............................................................................................................................................103

Figure 31: Marked for deletion Icon..............................................................................................................................104

Figure 32: Example Network Trunk Group Explorer Window.....................................................................................107

Figure 33: Marked for deletion icon..............................................................................................................................111

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)

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