Cisco Cisco IPCC Web Option User Guide

Supervisor

6-181, 6-184, 6-192, 6-194, 6-197, 6-203, 6-207, 6-211, 

Supervisor Assist

Tasks

Time

Supervisor Assist Tasks

Avg Time

Total Tasks

Supv Assist

6-9, 6-27, 6-31, 6-84, 6-88, 6-139, 6-151, 6-155, 

11-33, 11-37, 11-40, 11-43, 11-90, 11-94, 11-97, 11-100

Supv Assist Reqstd

Supv Assist Time

Switch Clock Status A

Switch Clock Status B

SWT TRMS Active (Terminations implemented)

SWT TRMS Inactive (Terminations out of sync)

Talk

AutoOut Time

6-114, 6-235

Preview Time

Reserve Time

Talking

10-25, 10-73, 10-81, 10-89, 11-8

Talk Time

6-109, 7-15, 7-18, 9-41, 10-63, 10-137

Talk Time 30

10-34, 10-98

Talk Time Today

8-17, 10-35, 10-96

Task Event Report5

Task ID

Task In Progress

Task Router Queue5

Tasks

Aban

8-21, 8-23, 8-26, 10-75, 10-120, 10-122, 10-124, 10-126, 

Aban5

Abandoned

Abandoned 30

Abandoned Today

Aban Q 30

Aban Q 5

Aban Q Today

Ans

Conf In

Conf Out

Consult

Emerg Assist

External Out

Hand

Handled

Handled5

In30

In Now

in Queue

Intercept

Internal Out

In Today

Left Q 5

Offered

8-23, 8-26, 8-30, 9-22, 10-12, 10-51, 10-54, 10-74, 10-78, 

10-110, 10-113, 10-114, 10-120, 10-122, 10-124, 10-126, 
10-128, 10-131

Offered5

Out

Out30

Out5

10-93, 12-3, 12-4, 12-6

Q

Q Now

Q Now Time

Queued

Queued 30

Queued Now

Queued Today

Routed

Routed 30

8-4, 8-12, 10-90

Routed Today

Supv Assist

Transfer Out

Tasks Aban (Half-Hour)