HP designjet l65500 Manuale Di Servizio

212

Troubleshooting

diagnostic file on a SAV as for example the MPI 3000 from Avery (loaded as vinyl -> vinyl calendered 

100%).

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The previous print plots, with the ripped diagnostic print shown above, printed on each side. 

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The corresponding settings (temperature, tensions, vacuum, printmode, …). 

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The results from each check from this checklist 

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The files (.xml and .tar.gz) from the HPretrivertool (please refer to the specific newsletter available on 

this tool). 

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The following files have to be collected: 
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At least 9 files starting by FW_ 

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At least 9 files starting by RW_ 

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Open an internet window, and type http://<ip of printer>/hp/device/3432/8828/tmp/ <ip 

of the printer, displayed on the small front panel, if you do not know it, from diagnostic, avail-

able within electronics menu -> IO information. 

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For each file FW_.. or RW_.. , for each one, select it with the right click and do a file save as 

on a specific location on the PC. 

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Once all the files are transferred, just zip all together and send them to the HP Support team. 

1.

Perform the test in diagnostics 5.1

2.

Print from service menu print test file '2.5.1 Scan Axis Check and 2.5.2 PPS check. Interpretation of 

these plots is available in the service manual, see page 240.

In case of requirement of support from HP, here is the information required, in order to speed up the 

response time:

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An example of the defect + pictures + media references + settings used.

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On the scan axis check from diagnostic has been run, collect the following files from the /tmp 

directory: 
- sscanAsixHighestFrictionTrzForward10
- sscanAsixHighestFrictionTrzReverse10
- sscanAsixHighestFrictionTrzForward20
- sscanAsixHighestFrictionTrzReverse20
- sscanAsixHighestFrictionTrzForward40
- sscanAsixHighestFrictionTrzReverse40