HP designjet l65500 Manuale Di Servizio

 Troubleshooting

213

- sscanAsixHighestFrictionTrzForward60
- sscanAsixHighestFrictionTrzReverse60

To do this open an internet window, and type http://<ip of printer>/hp/device/3432/8828/tmp/ <ip 

of the printer, displayed on the small front panel, if you do not know it, from diagnostic, available within 

electronics menu -> IO information. • 

•

For each file scan select it with the right click and click on file save as on a specific location on 

the PC. 

•

Once all the files are transferred, just zip all together and send them to the HP support team. 

Image quality issues and intermittent jams in the Printhead Cleaning roller can be caused by the Printhead 

Cleaning Roller malfunctioning. Here we describe how to check that the Printhead Cleaning Roller 

mechanism is working correctly 

Note: Before the functionality of the Printhead Cleaning Roller can be checked, the Printer must be in the 

‘Ready’ status. 

Some improvements have been made to reduce the risks of Printhead cleaning roller jams (real jam or 

‘false’ jam). In the case where the customer complains of Printhead cleaning roller jam and depending on 

the printer’s serial number we recommend replacing the following parts: 

Two new support parts are available in each region: 

•

Gears kit page 467. Which includes the following parts : 
The clutch/torque limiter of the lower axis (the one collecting the used material). The older one 

applies less force when rotating to collect the used material. This could cause a Printhead cleaning 

roller jam, mainly when the roll is almost used. 

The drive shaft, main white gears assy connected just after the advance 

motor.

The older previous gear could slip between the big white gear and a small gear, 

creating intermittent false Printhead cleaning roller jam.