HP designjet l65500 Manuale Di Servizio

 Troubleshooting

249

To extract the service plot from the IPS, use the following procedure. The printer must first be in ready mode 

(for example if it is printing, the current job might be canceled). It is not possible to extract the service plot 

when the printer is in diagnostic boot mode.

1.

From the IPS, select from the tab at the top ‘Information>Service Information’.

2.

The service plot is opened in an internet browser window.

To extract the service plot use the following procedure.

•

If using IPS version 4.0.1 or higher, after having displayed the service plot as documented 

previously, a copy of the service plot is created on the desktop of the IPS PC, under the directory 

'Service Information', take the up to date <date>MasterXML.xml file and send it to the requester (this 

file can be viewed using the HPinforetrievertool).