HP designjet l65500 Manuale Di Servizio

 Troubleshooting

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6.

Click on ‘FTP server’ and click on send to sent the file.

7.

The service plot file is created and placed on the desk top, it is called ‘date&time>MasterXMLxml’

8.

This file can be opened using the HPinforetriever tool, by clicking on File>Open Printer info file and 

browsing to the xml file on the desktop. An browser window will open and all the information from 
the service page will be displayed.

The current date is the date of the printer, which can be configured through the front panel, through 

service menu, entry ‘1.2.1 Set date and time’. If this date is not accurate, there is no specific issue, as it 

is mainly used for the service plot (only the list of system errors might not be available in the correct order). 

The Service ID represents the date when the first plot was done on the printer. Here is the process to 

follow get the corresponding date when the first plot was printed: format is YYXXX: 

•

YY = Year since 1990, Example: 2009 is 19 

•

DDD = Pseudo Julian date (the number of days since Jan. 1 while assuming each month is 30 days) 

•

For examples: 

From IPS version 4.2, the HP info retriever tool will be embedded within the IPS 

application, available under C:/<users>/Documents/HP IPS. It can be installed (running 

install.exe).