HP designjet l65500 Manuale Di Servizio

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Troubleshooting

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If using IPS version lower than 4.x, the HP Info Retriever tool is required (available in the support 
zone), install it and then follow the procedure below.

1.

Double click on the HP Retriever tool icon, shown here.

2.

A menu box will open, displaying the printer’s IP address, select ‘Options’.

3.

The options box is displayed, if you do not want to have the service plot file transferred to an ftp 

server, uncheck the box ‘Send the collected files to a ftp server’. Click on ‘ok’.

4.

If you do want to have the service plot file transferred automatically to an ftp server, leave the 

option ‘Send the collected files to a ftp server’ ticked and click on ‘ok’.

5.

The ftp server configuration box opens. Add the server name, login and password into the boxes 

shown here., click on ‘ok’. 

The program HPInfoRetriever tool, from the IPS version 4.1.4, is available on the IPS 

PC and just needs to be installed (available under C:\Users\<windows 

login>\Documents\HP IPS\HPInfoRetrieverInstaller, to install it, run the program setup.exe