Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)
Unsupported Features in Unified CM
Unsupported Configurations for Agent Phones
The following configurations are not supported for agent phones:
•
Two lines on an agent’s phone that have the same extension but exist in
different partitions.
different partitions.
•
A Unified CCX extension assigned to multiple devices.
•
Configuring the same Unified CCX extension in more than one device profile,
or configuring the same Unified CCX extension in any combination of device
profiles and devices. (Configuring an Unified CCX extension in a single
device profile is supported.)
or configuring the same Unified CCX extension in any combination of device
profiles and devices. (Configuring an Unified CCX extension in a single
device profile is supported.)
•
In the Unified CM Administration Directory Number Configuration web page
for each Unified CCX line, setting Maximum Number of Calls to a value
other than 2.
for each Unified CCX line, setting Maximum Number of Calls to a value
other than 2.
•
In the Unified CM Administration Directory Number Configuration web page
for each Unified CCX line, setting Busy Trigger to a value other than 1.
for each Unified CCX line, setting Busy Trigger to a value other than 1.
•
Configuring a Cisco Unified IP Phone with Secure Real-Time Protocol
(SRTP) for use in silent monitoring and recording.
(SRTP) for use in silent monitoring and recording.
•
No Cisco Call Manager device can be forwarded to the Unified CCX
extension of an agent.
extension of an agent.
•
The Unified CCX extension of an agent cannot be configured to forward to a
Cisco Unified CCX route point.
Cisco Unified CCX route point.
•
Use of characters other than the numerals 0–9 in the Unified CCX extension
of an agent.
of an agent.
•
Configuring the Unified CM intercom feature.
•
Configuring the hold reversion feature.
•
Single Number Reach (SNR) functionality for agents.
Unsupported Features in Unified CM
The following Unified CM features are not supported by Cisco Unified
CCX 7.0(1). These features are disabled by default and should not be enabled for
Cisco Unified CCX. For more information about these features, refer to the
Unified CM documentation.
CCX 7.0(1). These features are disabled by default and should not be enabled for
Cisco Unified CCX. For more information about these features, refer to the
Unified CM documentation.