Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Cisco

List of Figures

Figure 1: General Tab of the Palette..................................................................................................................................7

Figure 2: Routing Tab of the Palette..................................................................................................................................8

Figure 3: Targets Tab of the Palette...................................................................................................................................9

Figure 4: Queue Tab of the Palette..................................................................................................................................10

Figure 5: File > New Dialog Box....................................................................................................................................11

Figure 6: Comment Tab...................................................................................................................................................12

Figure 7: Connection tab.................................................................................................................................................12

Figure 8: Validate All Query Dialog................................................................................................................................13

Figure 9: Call Type Manager Dialog Box - Call Directory Tab......................................................................................14

Figure 10: Call Type Manager Dialog Box - Schedules Tab...........................................................................................15

Figure 11: Add Call Type Dialog Box - Script Tab.........................................................................................................15

Figure 12: Add Call Type Schedule Dialog Box - Period Tab.........................................................................................16

Figure 13: The Call Type Icon.........................................................................................................................................32

Figure 14: Call Type Properties Dialog Box - Call Type Node.......................................................................................32

Figure 15: The Requalify Call Icon.................................................................................................................................33

Figure 16: The Requalify Call Properties - Requalify Call Tab......................................................................................33

Figure 17: The Dialed Number Icon................................................................................................................................34

Figure 18: Dialed Number Properties - Dialed Number Tab...........................................................................................35

Figure 19: The CLID Icon...............................................................................................................................................35

Figure 20: CLID Properties - Calling Line ID.................................................................................................................36

Figure 21: CLID Properties - Variable.............................................................................................................................37

Figure 22: CED Properties Icon......................................................................................................................................37

Figure 23: CED Properties...............................................................................................................................................38

Figure 24: Time Icon.......................................................................................................................................................39

Figure 25: Time Properties..............................................................................................................................................40

Figure 26: Add Time Dialog............................................................................................................................................41

Figure 27: Day of Week Icon...........................................................................................................................................41

Figure 28: Day of Week Properties..................................................................................................................................42

Figure 29: Go To Script Icon...........................................................................................................................................43

Figure 30: Go To Script Properties..................................................................................................................................43

Figure 31: Switch Icon.....................................................................................................................................................44

Figure 32: Switch Properties...........................................................................................................................................44

Figure 33: Percent Allocation Icon..................................................................................................................................45

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)

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