Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
28
February 21, 2013
Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
■
Agent Desktop
■
CAD-BE
■
Supervisor Desktop
■
IP Phone Agent
Desktop Administrator is not localized. However, in non-English contact centers,
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
A site cannot support more than one localized language. All agents and supervisors
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
VPN and NAT Requirements
Virtual private networks (VPNs) provide a more secure connection. Connections over a
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
Cisco VPN Concentrator and Cisco VPN Client have been formally verified to work
correctly with CAD clients, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative VPN solution to be verified, please contact
your Cisco distributor.
correctly with CAD clients, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative VPN solution to be verified, please contact
your Cisco distributor.
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
might occur, such as agents not being visible in Supervisor Desktop.
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
might occur, such as agents not being visible in Supervisor Desktop.
Using NAT With IP Phone Agent and CAD-BE
NAT is supported with IP Phone Agent and CAD-BE. However, it is required that you use
static IP addresses for the IP Phone Agent and CAD-BE phones as well as Static NAT.
Dynamic NAT and address overloading are not supported. Recording and monitoring
do not work with IP Phone Agent and CAD-BE when used with NAT.
static IP addresses for the IP Phone Agent and CAD-BE phones as well as Static NAT.
Dynamic NAT and address overloading are not supported. Recording and monitoring
do not work with IP Phone Agent and CAD-BE when used with NAT.