Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
21
Index
A
Agent states
changing
Agent-initiated recording
C
Caller data
Changing agent state
while on a call
Cisco IP Phone Agent
fault tolerance
introduction to
logging in
logging out
screen
selecting menu options
soft keys
F
Failover
Fault tolerance
L
Logging in
forcing a login
Logging out
M
Monitoring notification
R
Reason codes
Recording
Recording notification
Redundancy
Refresh rate
S
Screen
Selecting menu options
Skill statistics
refresh rate
Soft keys
Supervisor intervention
W
Wrap-up data