Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
March 25, 2013
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Index
A
Accessibility
Actions
audible alert
email alert
message box
report
tree control
Agent ACD states
Agent tree display
Audible alert action
Automated updates
Autorecovery
B
Barging in
C
Changing password
Chat
initiating a chat session
introduction to
terminating a chat session
E
Email alert action
Enterprise data display
F
Feature levels
H
High-priority chat messages
I
Integrated browser
toolbar
Integrated browser pane
Intercepting calls
Intervention
barging in
changing agents’ ACD states
intercepting calls
pushing web pages
recording calls
L
Logging in
M
Message box action
P
Preferences
formatting agent tree display
Pushing web pages
R
Real time displays
Agent ACD State Log
Agent Active Call
Agent Call Log