Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
C H A P T E R
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Selection of Routing Targets
After defining how a script is used to categorize contacts, you typically use the nodes available in Script
Editor to specify how the contact is to be routed to a target. By selecting routing targets, you determine the
destination for contacts.
Editor to specify how the contact is to be routed to a target. By selecting routing targets, you determine the
destination for contacts.
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Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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