Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
• Skill Group and Skill Group Member Tables. See the Skill Group Detail Section, below.
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Agent detail
The figure below illustrates tables in the Agent subcategory.
Figure 17: Agent tables
Agent Detail tables are listed below:
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Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
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Tables by group
Agent detail