Manuel D’UtilisationTable des matières==============1==============1GuestWorks and DEFINITY ECS Release 91Contents3Hospitality Operations5About This Document5Reasons for Reissue5Purpose5Organization6Conventions6Related Documents8Hospitality Services Overview9Telephone Support9Guest Services9PMS Integration10Messaging Services11Flexibility11Guest Operations13Automatic Wakeup13With Speech Synthesizer14With Wakeup Activation Via Tones15Do Not Disturb17Emergency Access to the Attendant18Retrieving Messages19Retrieving Messages from Your Room19Retrieving Messages from Locations Other Than Your Room20Retrieving Fax Messages21Recording a Personal Greeting22Changing Your Password23Dial by Name24Front Desk Operations25Attendant Backup26Check-In/Check-Out27Check-In27Assigning DID Numbers to Guest Rooms28Suite Check-In32Station Hunt Before Coverage32Check-Out33Automatic Wakeup34User Operation36Failed Wakeup Notification47Controlled Restrictions48User Operation49Do Not Disturb55User Operation55Message Waiting Notification60PMS Alarms61Call Accounting Alarms61Crisis Alert61Maid Status, Housekeeping Status, and Room Occupancy62User Operation63Recorded Announcements63User Operation64Voice Messaging Operations67Administrative Mailbox on an INTUITY System67Connecting Guests to the Voice Messaging System68Restoring a Deleted Voice Message70Retrieving Messages for Checked-Out Guests71Call Accounting Operations73Night Audit Procedures73End-of-Week/End-of-Month Audit Procedures74Printing Key Reports75Detail Reports75Cost Reports76Deleting Call Records77Housekeeping Staff Operations79Status Codes80How to Call In Your Work Status80Housekeeping Status Codes and Meanings81Reports83Administration Reports83Printer Reports87Log Printer87Journal Schedule Printer87Buffering Messages During Printer Failure88Guest Operations Artwork91Guest Operations Artwork92Index99Numerics99A99B99C99D99E99F99G99H99I100J100L100M100N100O100P100R100S100T100V101W101Taille: 680 koPages: 102Language: EnglishOuvrir le manuel