Cisco Cisco Customer Voice Portal 8.0(1)

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................2
Organization ..............................................................................................................................................2
Conventions................................................................................................................................................5
Obtaining Documentation and Submitting a Service Request...................................................................5
Documentation Feedback...........................................................................................................................6

1. Purpose and Use of this Exercise Guide....................................................................................................7

Purpose of this Guide.................................................................................................................................7
How to Use this Guide................................................................................................................................8

2. Brief Introduction to the Unified CVP Product and the Exercises...............................................................9

Main Features of the Unified CVP Product.................................................................................................9
Call Flow Model Exercises Used in this Guide.........................................................................................10

Unified CVP VXML Server Standalone Call Flow Model (HelloWorld)................................................11
Unified CVP VXML Server Standalone Call Flow Model (customhelloworld)......................................13
VXML Server Standalone Call Flow (Reporting).................................................................................14
Comprehensive Call Flow....................................................................................................................16

3. Exercise Prerequisites...............................................................................................................................19

Server Hardware and Software Requirements.........................................................................................19
Planning Prerequisites..............................................................................................................................21

Installation Components for Each Call Flow Exercise.........................................................................21
Table of Required Data........................................................................................................................22

Prerequisite Tasks (Before Installing Unified CVP Software)....................................................................25

Obtain Unified CVP Software..............................................................................................................25
Establish the Server or Virtual Server for the Exercises......................................................................25
Install Simple Network Management Protocol (SNMP).......................................................................25

4. Optionally, Prepare to Use IP Phones for the Exercises...........................................................................27

Modify the Exercises to Use a VoIP Phone through Unified Communications Manager..........................27

Define the Trunks Used in the Getting Started Exercises....................................................................28
Define the Route Patterns...................................................................................................................32

5. Install Components...................................................................................................................................35

How to Use this Installation Chapter........................................................................................................35
Install Components...................................................................................................................................36

6. Unified CVP VXML Server Standalone Call Flow Model Exercise (HelloWorld).......................................41

Unified CVP VXML Server (Standalone) Configuration Exercise.............................................................41
Log into the All-in-One-Box Server and Start the Operations Console....................................................41
Add the VXML Server (standalone) to the Operations Console...............................................................43

Add the VXML Server (standalone).....................................................................................................43

Configure Your Voice Gateway for VXML Server Calls.............................................................................45

Add the Voice Gateway to the Operations Console.............................................................................45
Transfer Bootstrap and .WAV Files To the Gateway.............................................................................47
Back Up Your Existing Voice Gateway Running Configuration.............................................................48
Modify the Supplied Gateway "Standalone" Template Example to Use with the Getting Started
Exercises.............................................................................................................................................49
Copy the Configuration Changes to the Operations Console..............................................................51

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)

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