Cisco Cisco Customer Voice Portal 8.0(1)

Enabling Security for a VXML Server................................................................................................285
Configuring VXML Server Applications: Filters..................................................................................286
Enabling Reporting for the VXML Server...........................................................................................286
Configuring QoS for the VXML Server...............................................................................................287

Adding a VXML Server (Standalone).................................................................................................287
Editing a VXML Server (Standalone).................................................................................................288
Deleting a VXML Server (Standalone)...............................................................................................289
Finding a VXML Server (Standalone)................................................................................................290
Getting the System ID for a VXML Server (Standalone)....................................................................291

Integrating VoiceXML Scripts with Unified ICME Scripts...................................................................292
Correlating Unified CVP/Unified ICME Logs with VXML Server Logs...............................................293
Error Codes for VXML Server............................................................................................................294

Configuring the VXML Server (Standalone) with ICM Lookup Call Flow Model................................295
Configuring the VXML Server (Standalone) Call Flow Model (without ICM Lookup).........................297
Activate the Gateway Configuration...................................................................................................300
Using Takeback and Transfer in VoiceXML Scripts............................................................................300
Configuring the Gateway for TDM to IP Calls....................................................................................304

Configuring the Connections ............................................................................................................305
Configuring the Gateway for IP to TDM Calls....................................................................................307
Configuring a Cisco Multiservice IP-to-IP Gateway for Unified CM Connections..............................307
SNMP Monitoring for the VXML Server.............................................................................................308

Editing the Log Messages XML File..................................................................................................310
Unified CVP Event Severity Levels....................................................................................................311
Downloading a Log Messages XML File...........................................................................................311
Uploading a Log Messages XML File................................................................................................312

About VoiceXML Logs........................................................................................................................313
Correlating Unified CVP/Unified ICME Logs with VXML Server Logs...............................................313
About VXML Server Logs..................................................................................................................314
About VoiceXML Application Logging................................................................................................315

Viewing Device Statistics...................................................................................................................317
Infrastructure Statistics......................................................................................................................318
ICM Service Call Statistics.................................................................................................................321
IVR Service Call Statistics.................................................................................................................323
SIP Service Call Statistics.................................................................................................................325
H.323 Service Call Statistics.............................................................................................................326
Gatekeeper Statistics.........................................................................................................................329
Gateway Statistics.............................................................................................................................330
VXML Server Statistics......................................................................................................................331
Reporting Server Statistics................................................................................................................333

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)