Cisco Cisco Customer Voice Portal 8.0(1)

Calls Which Arrive at Unified ICME Through a Pre-Route-Only NIC.................................................139
Calls Which are Pre-Routed Through a GKTMP NIC (Not Applicable for SIP Deployments)............141
Calls Which are Originated by Unified CM.........................................................................................141
Calls Which are Originated By an ACD or Call Routing Interface (CRI) Based VRU Using a Peripheral
Gateway (PG)....................................................................................................................................143

Common Unified ICMH Configuration for Unified CVP Switch Leg........................................................144
Common Unified ICMH Configuration: Define Unified CVP ECC Variables...........................................146
Using Metadata ECC Variables..............................................................................................................150

Common Configuration for Differentiating VRUs (Unified CVPs) Based on Dialed Number..................151
Gatekeeper Redundancy .......................................................................................................................152

About the Unified CVP Operations Console...........................................................................................155
Using the Operations Console................................................................................................................156

Logging In to the Operations Console...............................................................................................157
Using the Cisco Unified Customer Voice Portal Page........................................................................158
My Account........................................................................................................................................159
Getting Acquainted with the Operations Console Menu Options.......................................................159
Where to Find More Information........................................................................................................162
Logging Out From the Operations Console.......................................................................................163

Overview of User Management..............................................................................................................164
Configuring Components with and without the Unified CVP Operations Console..................................165

About Scripting for Unified CVP.............................................................................................................167
Scripting for Unified CVP with Unified ICME..........................................................................................168

Before You Begin................................................................................................................................169
Example: “Welcome to XYZ Corporation”..........................................................................................170
What are Micro-Applications?............................................................................................................170
The Cisco Unified Intelligent Contact Management Enterprise /Unified CVP Micro-Application
Connection.........................................................................................................................................171
Information Exchange Between Unified ICME and Unified CVP.......................................................174
Unified ICME Data Handling..............................................................................................................174
Unified CVP Script Error Checking....................................................................................................174

How to Configure a Unified CVP Network VRU Script.......................................................................179
How to Specify a Run External Script Node that Accesses a Unified CVP Micro-Application...........181

How Micro-Applications Use Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).......182
How Micro-Applications Use External VoiceXML...............................................................................183
Dynamic Audio File Support for Micro-Applications...........................................................................183
Capture (CAP) Micro-Application.......................................................................................................185
Play Media (PM) Micro-Application....................................................................................................186
Play Data (PD) Micro-Application......................................................................................................189
Get Digits (GD) Micro-Application......................................................................................................197
Menu (M) Micro-Application...............................................................................................................204
Get Speech (GS) Micro-Application...................................................................................................210
External VoiceXML File Contents......................................................................................................226

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)