Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
September 2011
67
Index
A
Accessibility options
Agent ACD State Log real-time display
Agent Call Log real-time display
Agent Desktop
feature levels
interface
introduction to
Agent Detail real-time display
Agent real-time displays
Agent ACD State Log
Agent Call Log
Agent Detail
display status
Skills Statistics
Agent states
Answering a call
Audio feedback
Automated updates
Autorecovery
C
Call activity
thresholds
Call by call mode
Chat
high-priority chat messages
how to start a chat
introduction to
Cisco Unified Outbound Dialer
customer callback
introduction to
toolbar
,
Conferencing a call
Contact appearance pane
Contact management pane
call activity
enterprise data
Customer callback
D
Dashboard pane
team message (TM)
Desktop preferences
Dial pad window
name:number field
phone books
recent call list
Dialing hyperlinked phone numbers
E
Enterprise data
F
Feature levels
H
High-priority chat messages
I
Icon size
Integrated browser
accessing other websites
dialing hyperlinked phone numbers
toolbar
work sites
Integrated browser pane
Interface
preferences