Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
59
Index
A
Actions
audible alert
email alert
message box
report
tree control
Agent ACD states
Agent tree display
Audible alert action
Automated updates
Autorecovery
B
Barging in
Browser toolbar
C
Changing password
Chat
initiating a chat session
introduction
terminating a chat session
E
Email alert action
Enterprise data display
F
Feature levels
H
High-priority chat messages
I
Integrated browser
toolbar
Intercepting calls
Intervention
barging in
changing agents’ ACD states
intercepting calls
monitoring
pushing web pages
recording calls
L
Logging in
M
Message box action
Monitoring agents
P
Preferences
formatting agent tree display
Pushing web pages
R
Real-time displays
Agent ACD State Log
Agent Active Call