Cisco Cisco Customer Voice Portal 8.0(1)

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Service Request...................................................................3
Documentation Feedback...........................................................................................................................4

The Reporting Service...............................................................................................................................5
Reporting Architecture................................................................................................................................6
Deployment Options and Sizing.................................................................................................................7
Installation and Upgrade.............................................................................................................................7
Configuration..............................................................................................................................................8
Database Maintenance...............................................................................................................................8

Install and Configure Unified IC................................................................................................................10
Acquire the License File from the License Website..................................................................................11
Sign in to the Administration Console.......................................................................................................12
Upload the License...................................................................................................................................12
Create Unified CVP Reporting Users.......................................................................................................13

Creating Super Users..........................................................................................................................13
Configuring the Active Directory Server for LDAP Users.....................................................................14

Sign in to the Unified IC Reporting Interface............................................................................................14
Add User Roles for Unified CVP Reporting Users...................................................................................15
Create a Data Source for Unified CVP Report Data................................................................................15
Obtain the Import Unified CVP Report Templates....................................................................................17
Import Unified CVP Report Templates into Unified IC and Set the Data Source.....................................18
Working with the Imported Unified CVP Report Templates......................................................................19
Unified IC Reporting: Basic Concepts......................................................................................................19
Working with Reports...............................................................................................................................21

Running Reports..................................................................................................................................21
Filtering Reports..................................................................................................................................21
The Report Viewer...............................................................................................................................26
Editing Reports....................................................................................................................................27
Changing and Moving Report Fields ..................................................................................................29
Exporting Reports................................................................................................................................31

Application Summary Reports (15, Daily, and Weekly)............................................................................35
Call Report...............................................................................................................................................38
Call Detail Report.....................................................................................................................................41
Call Traffic Reports (15, Daily, and Weekly)..............................................................................................47

Callback Reports (Current and Historical)................................................................................................50
Trunk Group Utilization Report.................................................................................................................51

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)