Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
IN-1
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
I N D E X
A
AGENT_DESK_SETTINGS_CONF message
AGENT_DESK_SETTINGS_REQ message
AGENT_PRE_CALL_ABORT_EVENT message
AGENT_PRE_CALL_EVENT message
AGENT_STATE_EVENT message
AGENT_TEAM_CONFIG_EVENT message
Agent Service Request masks
agent state masks
agent state values
AgentWorkMode values
All Events service
AllocationState values
ALTERNATE_CALL_CONF message
ALTERNATE_CALL_REQ message
ANSWER_CALL_CONF message
ANSWER_CALL_REQ message
AnswerDetectMode values
AnsweringMachine values
APPPATHID field format
B
BAD_CALL_CONF message
BAD_CALL_REQ message
BEGIN_CALL_EVENT message
C
CALL_CLEARED_EVENT message
CALL_CONFERENCED_EVENT message
CALL_CONNECTION_CLEARED_EVENT
message
message
CALL_DATA_UPDATE_EVENT message
CALL_DELIVERED_EVENT message
CALL_DEQUEUED_EVENT message
CALL_DIVERTED_EVENT message
CALL_ESTABLISHED_EVENT message
CALL_FAILED_EVENT message
CALL_HELD_EVENT message
CALL_ORIGINATED_EVENT message
CALL_QUEUED_EVENT message
CALL_REACHED_NETWORK_EVENT message
CALL_RETRIEVED_EVENT message
CALL_SERVICE_INITIATED_EVENT message
CALL_TRANSFERRED_EVENT message
CALL_TRANSLATION_ROUTE_EVENT message
Call Data Update service
call event data
call event message masks
call identification
CallMannerType values
CallOption values
CallPlacementType values
call processing
conference call
post route
transfer call
translation route
CallType values
CHANGE_MONITOR_MASK_CONF message
CHANGE_MONITOR_MASK_REQ message
ClassOfDevice values
CLEAR_CALL_CONF message