Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Cisco

Index

IN-8

Cisco IPCC Report Templates

78-xxxxx-xx

Dialer Name

7-8, 7-10, 7-24

dialerport01

Dialer Port Status Real Time Report

7-10

Dialog Error Conf5

9-49

Dialog Fail5

9-49

DIGroups Active (Switch level implemented)

9-5

DIGroups Inactive (Switch level out of sync)

9-5

Direct In Tasks

6-142, 6-146

Direct In Time

6-142, 6-146

Direction

6-6, 6-9, 6-66, 6-70, 6-121, 6-124, 6-186, 6-190

Discarded Tasks

9-45

Discarded Tasks5

9-47

Disconnect5

9-51

7-15, 7-17, 7-20

Duration In Current State

6-6, 6-10, 6-66, 6-70, 6-120,

6-123, 6-183, 6-186, 6-190

E

e-mailing a report

2-10

Emerg Assist

6-27, 6-31, 6-84, 6-89, 6-139, 6-151, 6-155, 11-33,

11-37, 11-40, 11-43, 11-90, 1 1-94, 11-97, 11-100

Emergency

End Date

7-26

Enterprise Name

8-8, 8-11, 8-20, 8-22, 8-25, 8-28, 9-3, 9-7, 9-12,

9-16, 10-88, 10-120, 10-122, 10-124, 10-125, 10-127, 10-130,
10-133, 12-17

Enterprisename

Enterprise Service

10-4, 10-6, 10-9, 10-11, 10-12, 10-14, 10-17,

10-24, 10-49, 10-51, 10-52, 10-53, 10-54, 10-55, 10-59

Enterprise Skill Group

11-10, 11-12, 11-14, 11-17, 11-25,

11-27, 11-28, 11-30, 11-34, 11-38, 11-41, 11-44, 11-48, 11-53

entskg01

Enterprise Skill Group Status Real Time Report

Template

11-7

entskg03

Enterprise Skill Group Agent Status Report

11-9

entskg04

Rolling 5-Minute Enterprise Skill Group Status

Report

entskg05

Enterprise Skill Group % Utilization of Ready

Agents Report

entskg08

FTE for Enterprise Skill Group Half Hour

Report

entskg09

Enterprise Skill Group Normalized Agent State

Report

entskg20

Enterprise Skill Group Status Real Time

Report

entskg21

Enterprise Skill Group Task Summary Half Hour

Report

entskg22

Enterprise Skill Group Task Summary Daily

Report

entskg23

Enterprise Skill Group Performance Summary Half

Hour Report

entskg24

Enterprise Skill Group Performance Summary

entskg25

Enterprise Skill Group Consolidated Half Hour

Report

entskg26

Enterprise Skill Group Consolidated Daily

Report

entskg27

Enterprise Skill Group Historical All Fields

Report

entskg28

Enterprise Skill Group Real Time All Fields

Report

entskg29

Enterprise Skill Group Logout Real Time

Report

entsvc01

Enterprise Service Queue Delay Status Real Time

Report

10-4

entsvc02

Enterprise Service Status Real Time Report

10-6

entsvc03

Effect of Abandoned Tasks on Enterprise Service

Service Levels Report

10-7

entsvc04

Enterprise Service Trend Analysis Report

10-9

entsvc05

Enterprise Service Tasks Offered Over Half Hour

Report

entsvc06

Enterprise Service Service Levels Real Time

Report