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Cisco
Cisco Unified Contact Center Enterprise 9.0(1)
Guia Da Instalação
Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
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C O N T E N T S
P r e f a c e
Preface
ix
Purpose
ix
Audience
ix
Organization
x
Related documentation
xi
Product naming conventions
xi
Conventions
xii
Documentation and support
xiii
Documentation feedback
xiii
C H A P T E R 1
Introduction to Cisco Unified Contact Center Enterprise
1
Unified CCE
1
Unified CCE components
2
Unified CCE core components
2
Unified CCE core software components
3
Unified CCE optional software components
4
Basic Unified CCE call flow
5
Basic Unified CCE call flow using Unified CVP
6
Transfers and conferences in a Unified CCE environment
7
Types of conferences
8
Single-Step (Blind) Conference
8
Consultative Conference
8
Reconnect
9
Alternate
9
Non-DNP Conferences
10
Agent-to-Agent Conferences
10
Conference Reporting
10
Installation and Configuration Guide Cisco Unified Contact Center Enterprise Release 9.0(1)
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