Справочник ПользователяСодержаниеHP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide1Notice2Contents3Server Component Identification7Front Panel Components7Front Panel LEDs and Buttons8Rear Panel Components10Rear Panel LEDs and Buttons11System Board Components12System Maintenance Switch13NMI Switch14System Board LEDs14System LEDs and Internal Health LED Combinations16Internal USB Connector17SCSI IDs and SATA Device Numbers18Hot-Plug SCSI Hard Drive LEDs19Hot-Plug SCSI Hard Drive LED Combinations20Optional Battery-Backed Write Cache Enabler LEDs21Battery-Backed Write Cache Enabler LED Statuses21Fan Module Locations22Processor Zone Fan Module LED23Server Operations25Powering Up the Server25Powering Down the Server25Extending the Server from the Rack26Removing the Access Panel27Installing the Access Panel28Removing PCI Riser Board Assembly28Installing PCI Riser Board Assembly29Server Setup31Optional Installation Services31Rack Planning Resources32Optimum Environment33Space and Airflow Requirements33Temperature Requirements34Power Requirements35Electrical Grounding Requirements36Rack Warnings36Identifying the Server Shipping Carton Contents37Installing Hardware Options37Installing the Server into the Rack38Powering Up and Configuring the Server39Installing the Operating System40Registering the Server41Hardware Options Installation43Introduction43Processor Option43Memory Options46DIMM Installation Guidelines47Online Spare Memory Configuration47Installing DIMMs48Hard Drive Options49Removing a Hard Drive Blank49SCSI Hard Drive Guidelines49Installing a SCSI or SATA Hard Drive50Optical Device Option51Battery-Backed Write Cache Enabler Option52Redundant Hot-Plug AC Power Supply Option54Expansion Board Options57PCI Expansion Slot Definitions57Expansion Board57Installing an Expansion Board58Installing a PCI Express Riser Board59Server Cabling63Cabling Overview63Server Cable Routing63SATA Cable Routing64Server Software and Configuration Utilities65Configuration Tools65SmartStart Software65SmartStart Scripting Toolkit66Configuration Replication Utility66ROM-Based Setup Utility67Using RBSU67Auto-Configuration Process68Boot Options69BIOS Serial Console69Configuring Online Spare Memory69Array Configuration Utility70Option ROM Configuration for Arrays70HP ProLiant Essentials RDP71Re-Entering the Server Serial Number and Product ID71Management Tools72Automatic Server Recovery72ROMPaq Utility73System Online ROM Flash Component Utility73Integrated Lights-Out Technology74iLO ROM-Based Setup Utility74Erase Utility75Management Agents76HP Systems Insight Manager76Redundant ROM Support76Safety and Security Benefits77Access to Redundant ROM Settings77USB Support and Functionality78USB Support78Internal USB Functionality79Diagnostic Tools79Survey Utility79Array Diagnostic Utility80HP Insight Diagnostics80Integrated Management Log80Keeping the System Current81Drivers81Resource Paqs82ProLiant Support Packs82Operating System Version Support82Change Control and Proactive Notification82Care Pack82Battery Replacement83Troubleshooting85Server Diagnostic Steps85Important Safety Information85Symbols on Equipment86Warnings and Cautions87Preparing the Server for Diagnosis89Symptom Information90Diagnostic Steps91Start Diagnosis Flowchart91General Diagnosis Flowchart92Power-On Problems Flowchart95POST Problems Flowchart98OS Boot Problems Flowchart100Server Fault Indications Flowchart102Procedures for All ProLiant Servers105Hardware Problems105Power Problems105General Hardware Problems107Internal System Problems112System Open Circuits and Short Circuits125External Device Problems126Software Problems135Operating Systems135Application Software Problems139Clustering Software141Maintaining Current Drivers141Remote ROM Flash Problems142Erasing the System144Contacting HP145Contacting HP Technical Support or an Authorized Reseller145Server Information You Need146Error Messages153ADU Error Messages153Introduction to ADU Error Messages156Accelerator Board not Detected156Accelerator Error Log157Accelerator Parity Read Errors: X157Accelerator Parity Write Errors: X157Accelerator Status: Cache was Automatically Configured During Last Controller Reset157Accelerator Status: Data in the Cache was Lost...157Accelerator Status: Dirty Data Detected has Reached Limit...158Accelerator Status: Dirty Data Detected...158Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line...158Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines...158Accelerator Status: Obsolete Data Detected159Accelerator Status: Obsolete Data was Discarded159Accelerator Status: Obsolete Data was Flushed (Written) to Drives159Accelerator Status: Permanently Disabled159Accelerator Status: Possible Data Loss in Cache160Accelerator Status: Temporarily Disabled160Accelerator Status: Unrecognized Status160Accelerator Status: Valid Data Found at Reset160Accelerator Status: Warranty Alert160Adapter/NVRAM ID Mismatch161Array Accelerator Battery Pack X not Fully Charged161Array Accelerator Battery Pack X Below Reference Voltage (Recharging)161Board in Use by Expand Operation161Board not Attached161Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing162Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips162Configuration Signature is Zero162Configuration Signature Mismatch162Controller Communication Failure Occurred163Controller Detected. NVRAM Configuration not Present163Controller Firmware Needs Upgrading163Controller is Located in Special "Video" Slot163Controller Is Not Configured164Controller Reported POST Error. Error Code: X164Controller Restarted with a Signature of Zero164Disable Command Issued164Drive (Bay) X Firmware Needs Upgrading165Drive (Bay) X has Insufficient Capacity for its Configuration165Drive (Bay) X has Invalid M&P Stamp165Drive (Bay) X Has Loose Cable165Drive (Bay) X is a Replacement Drive166Drive (Bay) X is a Replacement Drive Marked OK166Drive (Bay) X is Failed166Drive (Bay) X is Undergoing Drive Recovery166Drive (Bay) X Needs Replacing166Drive (Bay) X Upload Code Not Readable167Drive (Bay) X Was Inadvertently Replaced167Drive Monitoring Features Are Unobtainable167Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y167Drive Time-Out Occurred on Physical Drive Bay X168Drive X Indicates Position Y168Duplicate Write Memory Error168Error Occurred Reading RIS Copy from SCSI Port X Drive ID168FYI: Drive (Bay) X is Third-Party Supplied168Identify Logical Drive Data did not Match with NVRAM169Insufficient Adapter Resources169Inter-Controller Link Connection Could Not Be Established169Less Than 75% Batteries at Sufficient Voltage169Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage170Logical Drive X Failed Due to Cache Error170Logical Drive X Status = Failed170Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant)171Logical Drive X Status = Loose Cable Detected...171Logical Drive X Status = Overheated171Logical Drive X Status = Overheating171Logical Drive X Status = Recovering (rebuilding data on a replaced drive)172Logical Drive X Status = Wrong Drive Replaced172Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected172Mirror Data Miscompare172No Configuration for Array Accelerator Board173NVRAM Configuration Present, Controller not Detected173One or More Drives is Unable to Support Redundant Controller Operation173Other Controller Indicates Different Hardware Model173Other Controller Indicates Different Firmware Version173Other Controller Indicates Different Cache Size174RIS Copies Between Drives Do Not Match174SCSI Port X Drive ID Y failed - REPLACE (failure message)174SCSI Port X, Drive ID Y Firmware Needs Upgrading174SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s)175SCSI Port X, Drive ID Y is not Stamped for Monitoring175SCSI Port X, Drive ID Y May Have a Loose Connection...175SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match176SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data...176SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data...176SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message)176Set Configuration Command Issued177Soft Firmware Upgrade Required177Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)...177Storage Enclosure on SCSI Bus X Indicated a Door Alert...177Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure...177Storage Enclosure on SCSI Bus X Indicated an Overheated Condition...178Storage Enclosure on SCSI Bus X is Unsupported with its Current Firmware Version...178Storage Enclosure on SCSI Bus X Indicated that the Fan Failed...178Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded...179Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged...179Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed...179Swapped Cables or Configuration Error Detected. A Configured Array of Drives...179Swapped Cables or Configuration Error Detected. A Drive Rearrangement...180Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was Attempted...180Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged...181Swapped Cables or Configuration Error Detected. The Configuration Information on the Attached Drives...181Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X...182System Board is Unable to Identify which Slots the Controllers are in182This Controller Can See the Drives but the Other Controller Can't183The Redundant Controllers Installed are not the Same Model...183This Controller Can't See the Drives but the Other Controller Can183Unable to Communicate with Drive on SCSI Port X, Drive ID Y183Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed184Unknown Disable Code184Unrecoverable Read Error184Warning Bit Detected184WARNING - Drive Write Cache is Enabled on X185WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode...185Write Memory Error185Wrong Accelerator186POST Error Messages and Beep Codes186Introduction to POST Error Messages186Non-Numeric Messages or Beeps Only187100 Series197200 Series200300 Series205400 Series206600 Series2071100 Series2091600 Series210Event List Error Messages216Introduction to Event List Error Messages217A CPU Power Module (System Board, Socket X)...218ASR Lockup Detected: Cause218Automatic Operating System Shutdown Initiated Due to Fan Failure218Automatic Operating System Shutdown Initiated Due to Overheat Condition...218Blue Screen Trap: Cause [NT]...218Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)...219EISA Expansion Bus Master Timeout (Slot X)...219PCI Bus Error (Slot X, Bus Y, Device Z, Function X)219Processor Correctable Error Threshold Passed (Slot X, Socket Y)219Processor Uncorrectable Internal Error (Slot X, Socket Y)220Real-Time Clock Battery Failing220System AC Power Overload (Power Supply X)220System AC Power Problem (Power Supply X)220System Fan Failure (Fan X, Location)220System Fans Not Redundant220System Overheating (Zone X, Location)221System Power Supplies Not Redundant221System Power Supply Failure (Power Supply X)221Unrecoverable Host Bus Data Parity Error...221Uncorrectable Memory Error (Slot X, Memory Module Y)...221Electrostatic Discharge223Preventing Electrostatic Discharge223Grounding Methods to Prevent Electrostatic Discharge224Regulatory Compliance Notices225Regulatory Compliance Identification Numbers225Federal Communications Commission Notice226FCC Rating Label226Class A Equipment226Class B Equipment227Declaration of Conformity for Products Marked with the FCC Logo, United States Only227Modifications228Cables228Mouse Compliance Statement228Canadian Notice (Avis Canadien)228European Union Notice229Japanese Notice230BSMI Notice230Korean Notices230Laser Compliance231Battery Replacement Notice232Server Specifications233Environmental Specifications233Server Specifications233Technical Support235Related Documents235HP Contact Information235Acronyms and Abbreviations237Index243Размер: 4,3 МБСтраницы: 246Язык: EnglishПросмотреть
