User ManualTable of ContentsContents5Chapter 1 Getting Started13What Does the AastraLink Pro 160 Do?14How Do I Set Up My AastraLink Network?17Required Tasks18Optional Tasks18What Does the AastraLink Web UI Allow Me To Do?19Can I Still Use the Phone UI?19AastraLink Pro 160 Emergency Call Support21Lifeline Phone21Emergency Call Priority21Emergency Call Support Important Notes22AastraLink Pro 160 Hardware and Software23Hardware Requirements23Software Requirements25Users and Privileges25Reference Documentation26Chapter 2 Using the AastraLink Pro 160 Web UI27Accessing the AastraLink Web UI28Using Your Web Browser to Access the AastraLink Web UI28Using Windows Explorer to Access the AastraLink Web UI30Administrator Menu Options32My Phone37Home Menu37Missed Calls and New Voicemails38Call Settings38Call List45Voicemail Menu46Directory Menu47Softkey Menu (Administrator Phone)48Preferences Menu54My Profile54Voicemail56Change Password58Users59User List Menu59Groups Menu59Default Softkeys Menu (User Phone)59Reference59Configuration60System Menu60Network Menu60Dial Plan Menu60VoIP Menu61Auto-Attendant Menu61Reference61Maintenance62Current Status Menu62Call Records Menu62Backup & Restore Menu63Update Menu63Support Menu63Reference63Chapter 3 Configuring Aastra IP Phone Profiles65Accessing the Users Menu67Managing IP Phone Users68Adding User Profiles and Phones69Editing User Profiles74Reference74Deleting User Profiles77Configuring User Groups79User Groups79Dial Plan for User Groups79Virtual Extension Numbers80Creating Rules for User Groups81Ring Tone Patterns82Example of a User Group84Adding a User Group85Editing a User Group87Deleting a User Group88Default Softkeys (Users Menu)89Using the Default Softkeys Menu (User Phone)90Softkey Types (User Phone)91Call Settings Softkeys (User Phone)92Application Softkeys (User Phone)95Adding a Default Softkey (User Phone)97Editing a Default Softkey (User Phone)97Deleting a Default Softkey (User Phone)98Softkeys for Expansion Modules (User Phone)99Restoring Default Softkeys Back to Factory Settings100Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters101Accessing the Configuration Menu103Configuring System Settings104Specifying Regional Settings104Specifying the Date and Time108Configuring the Music On Hold Option109Configuring Push Button Trigger Input or Relay Output110Configuring Visual Voicemail Settings113Configuring Network Settings115Editing Local Network Settings116Editing Local Service Settings119Configuring Remote Office Support124Editing External Services Settings127Send Test Email130Configuring Dial Plan Settings131Local Dial Plan132Star Codes133Specifying Dial Plan Settings133Configuring Overhead Paging135Configuring an Emergency Dial Plan136Configuring Barred Numbers137Adding a Barred Number138Deleting a Barred Number138Configuring Private Lines139Configuring Incoming Private Lines139Configuring Outgoing Private Lines140Configuring Abbreviations141Examples of Abbreviated Number Configurations142Configuring Abbreviated Numbers144Editing Abbreviated Numbers145Deleting Abbreviated Numbers146Configuring VoIP Settings147SIP Trunking148Incoming SIP trunk calls148Outgoing SIP trunk calls149Adding a SIP Trunk152Clearing a SIP Trunk153SIP Direct Inward Dialing (DID)155Adding a SIP DID156Deleting a SIP DID156AastraLink Trunking158Configuration Parameters159Configuration Guidelines159AastraLink Trunking Example160Configuring Auto-Attendant166How Auto-Attendant Works167Settings for the Auto-Attendant168Configuring Settings for the Auto-Attendant169Schedule for the Auto-Attendant175Holidays for the Auto-Attendant179Adding a Holiday to the Auto-Attendant180Deleting a Holiday from the Auto-Attendant181Custom Recordings182Configuring Audio Settings (Tuning Wizard)184Using the AastraLink Audio Tuning Wizard185Chapter 5 Maintaining the AastraLink Pro 160189Accessing the Maintenance Menu191Viewing the Current System Status192Managing Call Detail Records (CDR reports)193Sorting CDR Columns194Viewing Call Detail Records196Downloading CDR Reports196Performing AastraLink Backup and Restore Tasks197Backup and Restore Guidelines198Backing Up AastraLink System Software199Restoring the AastraLink Configuration Database and Voicemail200Updating AastraLink System Software201Automatic Updates202Manual Updates204Support Information207Send Email to Aastra Support with Debug Reports207Send General Email to Aastra Support210Chapter 6 AastraLink FAQs211How Does Network Addressing Work?212How Does IP Phone Auto-Configuration Work?212What is the Difference Between the Administrator Phone and User Phones?213Do I Ever Need to Re-Register IP Phones?213Can I Access My IP Phone Network From a Remote Office?213How Do I Assign An IP Phone To A Different User?214What Are Softkeys and How Do They Work?214What are Expansion Modules?216How Do I Obtain the IP Address Assigned to the AastraLink Pro 160?218Why Do My IP Phone Screens Look Different?219Why Does The Web UI Occasionally Time-out?219How Do I Maximize System Performance?219Does This Guide Describe How To Operate My IP Phone?220Chapter 7 Troubleshooting Solutions221Monitoring the AastraLink Status LED223Rebooting the AastraLink224Rebooting Using the Web UI224Rebooting Using the Reset Switch (Hard Reboot)225Restoring AastraLink Factory Default Settings226What Happens if I Restore Factory Default Settings?226Using the Reset Switch to Restore Factory Default Settings226What To Do After Restoring Factory Default Settings227Reinstalling System Software Using Recovery Mode230Automatic Recovery Mode230Manual Recovery Mode231Using The AastraLink Recovery Mode UI232Obtaining the IP Address of Your AastraLink Pro 160232Reprogramming the CompactFlash Card235Reprogramming the Onboard Flash240Uploading the .abf File to the CompactFlash242Using AastraLink System and Phone Log Files243Appendix A Remote Office Configuration of the IP Phone (Phone-Side)245Preparing To Deploy Remote User Phones246Registering IP Phones At the Central Site248Connecting To The IP Phone Network From a Remote Office251Configuring Port Information254Reinstalling Aastra IP Phones at the Central Site257Appendix B Remote Office Configuration of the AastraLink Pro 160 (Server-Side)259Remote Office Configuration of the AastraLink Pro 160260Description260Network Diagram for Remote Phone Setup260Configuring the AastraLink Pro 160 for Remote Office Setup2621. UPnP Configuration2622. Phone Configuration2643. Remote Phone Installation265AastraLink Pro 160 Manual Remote Office Configuration Example267Size: 15 MBPages: 276Language: EnglishOpen manual