User GuideTable of ContentsCisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified CM 8.0 (SIP)1Contents3Your Phone13Cisco Unified IP Phone 896113Phone Connections13Footstand16Phone-Display Viewing Angle17Buttons and Hardware17Phone Screen22Phone with a Single Line22Phone with Multiple Lines23Phone Screen Navigation and Item Selection26Power-Save Mode27Handset Rest27Cisco Unified IP Phone 995128Phone Connections28Bluetooth31Footstand31Phone-Display Viewing Angle32Buttons and Hardware32Phone Screen37Phone with a Single Line37Phone with Multiple Lines38Phone Screen Navigation and Item Selection41Power-Save Mode42Handset Rest42Cisco Unified IP Phone 997143Phone Connections43Wireless Connection and Bluetooth46Footstand47Phone-Display Viewing Angle48Buttons and Hardware48Phone Screen53Phone with a Single Line53Phone with Multiple Lines54Phone Screen Navigation and Item Selection56Power-Save Mode58Phone Display Cleaning58Handset Rest59Applications61Phone Applications61Call History61View Call History62View Call Record Details62Filter Call History62Dial From Call History62Edit Number From Call History63Clear Call History63Delete Call Record From Call History63Preferences64Ringtones64Wallpaper64Brightness65Bluetooth65Accessories66View Accessories List66View Accessory Details66Set Up Wideband for Analog Headset66Add Bluetooth Accessory67Delete Bluetooth Accessory67Connect Bluetooth Accessory68Disconnect Bluetooth Accessory68View Camera Details68View Camera Setup68Reset Camera69WLAN Sign-In70Sign-In for WLAN70Change WLAN Sign-In70Running Applications71View Running Applications71Switch to a Running Application71Close a Running Application71Phone Information71View Phone Information72Administrator Settings72Contacts73Phone Contacts73Corporate Directory73Search for and Dial a Contact73Search for and Dial a Contact While on a Call74Personal Directory74Personal Directory Options74Fast-Dial Codes with Personal Directory76Messages79Voice Messages79Personalize Your Voicemail79Check for Voice Messages79Listen to Voice Messages80Calling Features81Feature Buttons and Softkeys81All Calls82View All Calls on Your Phone83Answer83Answer Your Oldest Call First83Auto Answer83Auto Answer with Your Headset83Auto Answer with Your Speakerphone83Barge84Add Yourself to a Call on a Shared Line84Call Back84Set up a Call Back Notification84Call Chaperone84Chaperone and Record a Call85Call Forward All85Forward Calls on Your Phone86Call Park86Park and Retrieve a Call Using Park87Park and Retrieve a Call Using Assisted Directed Call Park87Park and Retrieve a Call Using Manual Directed Call Park88Call Pickup89Answer a Call Using Pickup89Answer a Call Using Group Pickup and a Group Pickup Number90Answer a Call Using Group Pickup and a Phone Number90Answer a Call Using Other Pickup90Call Waiting90Respond to a Call Waiting Notification91Conference91Add Another Party to Your Call to Create a Conference91Join Calls Together in a Conference92Swap Between Calls Before Completing a Conference92View Conference Participants92Remove Conference Participants92Divert92Divert a Call93Do Not Disturb93Turn DND On and Off93Extension Mobility94Enable Extension Mobility94Fast Dial94Place a Call with a Fast-Dial Button94Hold95Hold and Resume a Call95Swap Between Holding and Active Calls95Put a Call on Hold by Answering a New Call95Determine if a Shared Line is on Hold95Remote Hold96Hold Reversion96Respond to a Hold Reversion Notification96Hunt Groups96Sign In and Out of a Hunt Group96Intercom97Place a Dedicated Intercom Call97Place a Dialable Intercom Call97Receive an Intercom Call97Line Status98Line Status Indicators98Malicious Call Identification99Trace a Suspicious Call99Meet Me99Host a Meet-Me Conference99Join a Meet-Me Conference99Mobile Connect100Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone100Switch an In-Progress Call on Your Desk Phone to a Mobile Phone101Switch an In-Progress Call From a Mobile Phone to Your Desk Phone101Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone101Mute101Mute Your Phone102On-hook Dialing102Dial a Number On Hook102Privacy102Enable Privacy on a Shared Line102Quality Reporting Tool103Report Problems on Your Phone103Redial103Redial a Number103Shared Lines103Silent Monitoring and Recording104Speed Dial104Place a Call with a Speed-Dial Button105Place a Call with a Speed-Dial Code105Use a Speed-Dial Code On Hook105Use a Speed-Dial Code Off Hook105Transfer105Transfer a Call to Another Number105Swap Between Calls Before Completing a Transfer106Web Dialer106Use Web Dialer with Cisco Directory106Use Web Dialer with Another Online Corporate Directory106Set Up, View, or Change Web Dialer Preferences107Sign Out of Web Dialer107User Options109User Options Web Pages109Sign In and Out of User Options Web Pages109Device110Select a Device From the User Options Web Pages110Customize Do Not Disturb Options110Line Settings111Set Up Call Forwarding Per Line111Change the Voice Message Indicator Setting Per Line112Change the Audible Voice Message Indicator Setting Per Line112Change the Ring Settings Per Line112Change or Create a Line Text Label for Your Phone Display113Speed Dial on the Web113Set Up Speed-Dial Buttons113Set Up Speed-Dial Codes114Phone Services114Subscribe to a Service114Search for Services115Change or End Services115Change a Service Name115Add a Service to an Available Programmable Feature Button115User Settings116Change Your Browser Password116Change Your PIN116Change the Language for Your User Options Web Pages116Change the Language for Your Phone Display117Directory117Personal Address Book117Add a New PAB Entry117Search for a PAB Entry118Edit a Personal Directory Entry118Delete a Personal Directory Entry118Assign a Feature Button for Personal Address Book118Fast Dials119Assign a Feature Button for Fast Dial119Assign a Fast Dial Code to a PAB Entry119Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry120Search for a Fast Dial Entry120Edit a Fast Dial Phone Number120Delete a PAB Entry120Mobility Settings121Add a New Remote Destination121Create an Access List122Plugins122Access Plugins123Accessories125Phone Accessories125USB Devices125Cisco Unified IP Color Key Expansion Module126Features of the Cisco Unified IP Color Key Expansion Module127Place a Call on the Expansion Module129Configure Buttons129Adjust the Brightness129Cisco Unified Video Camera130Features of the Cisco Unified Video Camera131Camera Lens Shutter132Close the Camera Lens Shutter132Install the Cisco Unified Video Camera132Mount the Camera on Your Phone132Mount the Camera on Your Monitor133Camera Preferences134Preview Video134Auto Transmit135Camera Brightness135View Area136Video Screen Features136Hide or Show the Video136Enable Full Screen Video137Mute the Video137Swap Between Views137Adjust the Picture-in-Picture Position137Bluetooth Headsets137FAQs and Troubleshooting139Frequently Asked Questions139Troubleshooting Tips142Personal Directory143User Options143Product Safety, Security, Accessibility, and Related Information145Safety and Performance Information145Power Outage145External Devices145Bluetooth Wireless Headset Performance146FCC Compliance Statements146FCC Part 15.21 Statement146FCC RF Radiation Exposure Statement146FCC Receivers and Class B Digital Statement147Cisco Product Security147Accessibility Features147Additional Information148Warranty149Cisco One-Year Limited Hardware Warranty Terms149Index151Size: 12.4 MBPages: 160Language: EnglishOpen manual