Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
256
January 16, 2013
E
ECC variables
Enterprise Configuration node
enterprise data
fields
layouts
VoIP Monitor
Enterprise data fields
custom fields
ECC variables
Enterprise data layouts
creating new
deleting
editing
Enterprise Data window
Call Activity
Data
F
Feature levels
H
High priority chat messages
I
Identifying other CDA users
Integrated browser. See Browser
Interface
Interface
IPC receive events
IPC Agent Notification action
IPC Make Call action
IPC Record action
IPC Set Variable action
L
Login credentials
Agent Desktop
Cisco Desktop Administrator
Cisco Supervisor Desktop
M
Macro actions
allowed keystrokes
inserting data fields
,
recording a macro
recording tips
Menu bar
Mobile agent monitoring
Monitoring
desktop
effect of monitoring options
mobile agent
removing Recording & Playback service
removing VoIP Monitor service
server
Monitoring console
how to use
N
New features in this release
North American dial string format
advanced external dialing
advanced internal dialing
miscellaneous
outgoing calls
telephone number display
O
Outbound Dialer
P
Passwords
Agent Desktop
Cisco Desktop Administrator
Cisco Supervisor Desktop
Personnel Configuration node
agents
supervisors
teams
Phone books
adding entries
editing entries
enabling/disabling
setting up new
R
Reason codes
assigning global
assigning work flow
enabling/disabling
reserved
Record/Monitor notification
Recording & Playback service