Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
57
Index
A
Accessibility options
Agent ACD State Log real-time display
Agent Call Log real-time display
Agent Desktop
accessibility
automated updates
feature levels
interface
introduction to
logging in as local agent
logging in as mobile agent
service autorecovery
shortcut keys
Agent Detail real-time display
Agent real-time displays
Agent ACD State Log
Agent Call Log
Agent Detail
display status
Skills Statistics
Agent states
Alternating between calls
Answering a call
Audio feedback
Automated updates
Autorecovery
C
Call activity
Call activity thresholds
Call by call mode
Chat
high-priority chat messages
how to start a chat
introduction to
Cisco Agent Desktop
logging out
Cisco IP Communicator
Cisco Unified Outbound Dialer
customer callback
introduction to
toolbar
,
Conferencing a call
Contact appearance
Contact management pane
call activity
modifying enterprise data
Contact mangement pane
Customer callback
D
Dashboard pane
contact appearance
team message (TM)
toolbar
Desktop preferences
Dial pad window
name:number field
phone books
recent call list
Dialing hyperlinked phone numbers
E
Enterprise data
F
Feature levels
H
High-priority chat messages