Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
219
Index
A
Actions
adding a new action
availability
deleting
editing
importing and exporting
types
agent notification
agent state
call control
HTTP
IPC
launch external application
outbound dialer
run macro
set enterprise data
timer
utility
Agent management work flows
general procedure
overview
setting up CAD activity and agent state work
flows
setting up time of day work flows
Agent re-skilling websites
Agents
change work flow group
properties
Automated updates
Automatic state changes
enabling/disabling
B
Browser
configuring browser tabs
enabling
home page
setup
work sites
C
CAD Configuration Setup utility
windows
CallManager SOAP AXL Access
CTI OS
CTI OS Security Setup
CTI Server (CallManager)
Directory Services Replication
ICM Admin Workstation Database
ICM Admin Workstation Distributor
IP IVR
Recording and Statistics Service Database
Restore Backup Data
Terminal Services
VoIP Monitor Service
Call activity
setting up thresholds
Cisco Desktop Administrator
automated updates
display pane
feature levels
interface
introduction
menu bars
navigation tree pane
new features
passwords
starting
toolbars
user privileges
Cisco Desktop Monitoring Console
how to use
Cisco Unified Outbound Dialer