Manual De UsuarioTabla de contenidosNBX® Administrator’s Guide1Contents3About This Guide15How to Use ThisGuide15Conventions16International Terminology16Your Comments17Introduction19Network-based Telephony19Overview of the System Software20Auto Attendant20Auto Discovery and Auto Relocation20Virtual Tie Lines20Integrated Voice Mail and Messaging Features20Redialing From CallLogs21Call Recording21NBX NetSet Administration Utility22NBX NetSet Features23Dial Plan27Dial Plan Concepts and Overview28Call Process Flow29Inbound and Outbound Call Processing29NBX System Database30NBX System Dial Plan30Pretranslation31Routing31System Features Affected by the Dial Plan Configuration32Dial Plan Tables34Dial Plan Command Format34Internal Dial PlanTable38Incoming Dial PlanTable38Least Cost Routing Dial Plan Table39Adding New DialPlanTables40Dial Plan Pretranslators40Pretranslators for Incoming Calls41Pretranslators for Certain OutgoingCalls42Managing theDialPlan Configuration File44Accessing the DialPlan44Creating Dial Plan Configuration Files44Importing and Exporting Dial Plan Configuration Files45Importing a UserDefined Dial Plan47Exporting (Saving)aDial Plan Configuration File48Testing a Dial Plan49Generating a DialPlanReport50Modifying a Dial Plan Configuration File51Outdialing Prefix Settings52Managing Extensions52Extension Settings Overview52Changing Extension Length and Ranges56How Auto Discovery Assigns Extensions56Modifying Extensions57Managing ExtensionLists58Adding an ExtensionList60Modifying an Extension List61Removing an Extension List62Managing DialPlanTables62Determining Which Devices Use DialPlanTables63Removing a DialPlanTable64Managing Dial Plan Pretranslators64Identifying Devices Using Pretranslators64Identifying Devices Using Pretranslators for CLI65Removing a Pretranslator from the Dial Plan65Configuring the Dial Plan for the 4ESS Protocol (T1)66Overview of Voice Profile for Internet Mail67Configuring the Dial Plan for VPIM68Configuring VPIM Parameters Using NBX NetSet71VPIM Control Parameters71Operations Management71Statistics73Advanced Settings74Configuring Domain Name Server Information77Overview of VirtualTie Lines77VTL Connections Using Unique Extension Ranges78VTL Connections Using Site Codes79Conference Calls80How to Configure a Virtual Tie Line81License Installation81Dial Plan Configuration82Updating the Extension List85Adding VTL Devices to the Pretranslators (Optional)86Verification of the VirtualTieLine87Call Rerouting for Virtual Tie Lines90Example Dial Plan Entries90Managing Existing Virtual Tie Lines92Modifying a Virtual Tie Line Name92Viewing and Resetting Virtual Tie Line Statistics93Enabling Audio Compression94Enabling System-wide Silence Suppression94Using a VTL Password95Configuring a VTL Password95Configuring VTL Passwords in the DialPlan96Toll Calls Without a VTL Password99Music On Hold99Troubleshooting VTL Calls99Dial Plan Configuration File Commands100Dial Plan Command Summary100List of Dial Plan Commands103Sample Solutions Using Dial Plan Configuration File Commands116Device Configuration125Adding, Removing, and Modifying Telephones126Adding a New Telephone126Modifying a Telephone131Checking a Telephone’s Status131Removing a Telephone133Rebooting a Telephone133Adding a Remote Telephone134Remote NAPT Device Configuration134Creating and Managing Bridged Extensions135Example BridgedExtensions Configurations137Defining Bridged Extensions138Defining Bridged Extensions on a Primary Telephone138Defining Bridged Extensions on a Secondary Telephone139Modifying Bridged Extensions140Sample Calling Situations Using Bridged Extensions140Viewing BridgedExtension Information142Creating and Managing Telephone Groups143Creating a New Telephone Group143Modifying a Telephone Group143Removing a Telephone Group144Viewing Telephone Group Membership144Recording and Monitoring Telephone Calls144Recording Calls Between Telephones with Different Recording Settings145Remote Telephones146Music On Hold146Non-NBX Telephones146Creating and Managing Button Mappings147Mapping Access Buttons147Mappings for Users and Groups148Creating a Busy Lamp/Speed Dial Button Mapping148Creating a Delayed Ringing Pattern149Creating Groups and Button Mappings150Changing Device IP Settings161Configuring Call Park162Adding a Call Park Extension162Changing the Name of a Call Park Extension163Removing a Call Park Extension163Configuring the NBX 1105 Attendant Console163Adding an Attendant Console164Modifying an Attendant Console165Viewing Attendant Console Status165Removing an Attendant Console167Configuring Attendant Console Buttons167Changing Attendant Console IP Settings186Configuring and Managing AnalogLineCard Ports186Configuring a LineCardPort187Modifying a LineCardPort191Removing a LineCardPort192Verifying Line Card Port Status192Rebooting a LineCardPort194Advanced Settings195Connecting and Managing Analog Devices199Adding an Analog Terminal Card199Adding an Analog Terminal Adapter (ATA)201Modifying an Analog Terminal Port203Removing an Analog Terminal Adapter205Viewing The Status of an Analog Terminal Adapter206Advanced Settings207Configuring and Managing BRI-ST DigitalLine Cards213Adding an ISDN BRI-ST Digital Line Card213Configuring the BRI-ST Digital Line Card216BRI-ST Card Status Lights218Modifying a BRI-STCard219Adding or Modifying a BRI Group220Modifying BRI Card Channels223Modifying IP Settings for a BRI Card225Removing a BRI Digital Line Card225Configuring and Managing E1 DigitalLineCards226Adding an E1Digital Line Card227Configuring the E1Digital Line Card229E1 Card Status Lights231Modifying an E1 Card231Adding or Modifying an E1 Group234Modifying E1 Card Channels237Modifying IP Settings for an E1 Card239Removing an E1 Digital Line Card240Configuring and Managing T1 DigitalLineCards240Adding a T1 Digital Line Card241Configuring a T1Digital Line Card for the DS1 Protocol244Configuring a T1 Digital Line Card for ISDN PRI Signaling248T1 Card Status Lights252Modifying a T1 Card252Support of AT&T’s 4ESS Switch Protocol254Modifying a T1 Group257Modifying T1 Card Channels259Modifying IP Settings for a T1 Card261Removing a T1 Digital Line Card261User Configuration263Users263Phantom Mailboxes263Call Pickup264Group Numbers264TAPI Route Points265Redirect Behaviors265TAPI Route Point Capacities267Creating a TAPIRoutePoint267Modifying a TAPIRoutePoint268Viewing TAPI Route Point Statistics269Specifying TAPI Line Redirect Timeout270Hunt Groups271Hunt Group Considerations271Linear and Circular Hunt Groups272Calling Groups272Call Coverage273Class of Service (CoS)273System Configuration275System Settings275System-wide Settings277Audio Settings280Regional Settings282Date and Time283Timers283Ringing Patterns284Multicast Addresses285IP Addresses286Maintenance Alerts286Speed Dials287Business Identity288Business Information288Business Hours288System Mode288Security289TAPI Settings289Disk Mirroring290Adding a Mirror Disk290Verifying a Failed Disk Drive292Reverting to a Single-Disk System293NBX Messaging295NBX Voice Mail295Voice Mail Extensions298Voice Mail Passwords298IMAP for Integrated Voice Mail298OffSite Notification300Status301Port Usage302User Usage306Auto Attendant307Overview of Auto Attendant Features307Adding an Auto Attendant308Managing Auto Attendants319Voice Application Setup Utility321Testing the Auto Attendant322Voice Profile for Internet Mail323Control Parameters324Operations Management324Statistics326Advanced Settings327Operations331Software Upgrade331System Software Licensing332Restricted Operation333Considerations334Customer Service335Reboot/Shutdown335Manage Data335Backup336Restore338Convert Database339Purge Database339Purge Database and CDR339Purge All Voice Mail339Event Log339Licenses340Add a License340Remove a License341Usage Report341Backing Up Licenses341Restoring Backed-Up Licenses341Obtaining Details of License History342Regional Software342Install342Remove343Details343Third-Party Drivers344NBX Software Upgrades344Third-Party Telephone Groups344Reports345Directory345Device List346System Data346Disk Status346Power Supply Status346Call Reporting347Windows Environment Specifications347Installing Call Reports347Configuring Call Reporting348Purge CDR348Downloads349Software349Additional Applications349Label Makers350Quick Reference Guides350Troubleshooting351Overview351Telephone Troubleshooting352Using the Telephone Local User Interface (LUI) Utility352Using H3PingIP359System-level Troubleshooting360Digital Line Card Troubleshooting363Alarm Conditions (Overview)363Alarm Descriptions364Alarms on NBX Digital Line Cards365Configuration and Status Reports366Connecting a Computer to a Serial Port370Servicing the Network Call Processor Battery371Getting Service and Support372Integrating Third-Party Messaging373Installing Software on the Third-Party Messaging Server373Configuring the NBX System373Configuring NBXTSP on the Server375ISDN Completion Cause Codes377Configuring Option 184 on a Windows 2000 DHCP Server383Overview383Assumptions383Creating Option184383Editing Option 184 Values384Activating Option 184385ConneXtions H.323 Gateway387Overview of ConneXtions388Installation Requirements388WAN Router388Windows-based System389ConneXtions Software392Preparing for Installation392Assembling System Information392Verifying the G.723Converter393Checking Service Pack (Windows NT Only)393Configuring Licenses393Installing ConneXtions395Finishing the Installation397Overview of H.323398Negotiated Connections398Negotiated Voice Compression399Standard Extensions400Remote Internet Device Connections400The H.323 Connection401Connection Considerations402Overall Connectivity402Quality of Service403Quality of ServiceControl406Special Issues408Firewall Security408Gateway Load410Remote Access410PBX Connections411Class of Service414IP Type of Service and Differentiated Services414Alternate Gatekeepers415Checking Connections415Gateway Checks415Network Checks416Placing Calls420IP Address Entry420Speed Dials421One Button Access423Entering Digits During Calls423Receiving Calls424Auto Attendant424Attendant Console425Other Extensions425Handling Conference Calls426Related H.323 Documentation426Caller ID427Forwarded Calls and Caller ID427Long Caller ID Character Strings427Specific Caller ID Situations428Analog Telephones428Bridged Extension Telephones429Calls That Are Forwarded Multiple Times429External Calls429Internal Calls431Nortel Phones431Parked Calls431Second Incoming Call431TAPI Calls431TAPI Redirected Calls431VTL Calls431Calls Transferred to Hunt Groups431Glossary433Index451FCC Class A Verification Statement463Industry Canada Notice4643Com End-User Software License Agreement Terms and Conditions and LimitedWarranty464Tamaño: 4 MBPáginas: 466Language: EnglishManuales abiertas