Cisco Cisco Unified Customer Voice Portal 10.0(1)

Index

IN-3

Cisco Internet Service Node (ISN) Configuration and Administration Guide

OL-1251-03

Event Management System (EMS)

7-3

Examples

Bank Menu Options (Menu) script

2-41

Get Password (Get Digits) script

2-33

INFO PENDING (Get Speech) script

2-53

Play Data as Number script

2-24

Play Media script

2-13

Queue and Transfer to a Skill Group

B-6

Transfer to a label

B-3

Expanded Call Context (ECC) variables

1-6

Gatekeeper configuration

for inbound routing

8-6

Gatekeeper IP Address commands

4-9

Gateway

defining Voice Browser for CCM

8-2

Gateway configuration

for inbound routing, with Gatekeeper

8-7

Get Speech and External VXML

2-54

Group Numbers, for Web-based calls

5-17

H.323 Stack

4-12

H323-id commands

4-9

HTTP Media Server

and ISN Voice Browser on same machine

3-2

ICM

Node Manager

6-1

Service Control

6-1

Subsystem administration

5-24

ICM Timeout setting, purpose

2-3

inbound call routing

8-2

no Gatekeeper

8-3

with Gatekeeper

8-6

Input entry completion, Get Speech

2-51

InterfaceTrace commands

4-16

Interval Statistics, Voice Browser

7-15

IntervalStatistics command

4-18

Invalid entry error message

3-23

IP-IVR

Re-route On No Answer

B-10

ISN

call transfer types

B-2

performance, maximizing

3-2

prerequisites for using

1-6

Re-route On No Answer

B-10

ISN Advanced Speech deployment, ICM

C-39

ISN Advanced Speech deployment, NAM/CICM

C-43

ISN Advanced Speech deployment , NIC with Type 2 or 8,

ICM

C-57

ISN Advanced Speech deployment Customer VRU , NIC

with Type 2 or 8, NAM/CICM

C-63

ISN Advanced Speech deployment Network VRU , NIC

with Type 3 or 7, NAM/CICM

C-69

ISN Comprehensive deployment, ICM

C-4

ISN Comprehensive deployment, NAM/CICM

C-10

ISN ECC variables, configuring

C-79

ISN Queue and Transfer deployment, ICM

C-16

ISN Queue and Transfer deployment, NAM/CICM

C-24

ISN Queue and Transfer deployment, NIC with Type 2,

ICM

C-47

ISN Queue and Transfer deployment as queue point for

consultative transfers

C-74

ISN Queue and Transfer deployment Customer VRU, NIC

with Type 2, NAM/CICM

C-52

ISN Queue and Transfer deployment with "Other"

Customer VRU , NAM/CICM

C-33

ISN Queue and Transfer deployment with "Other"

Network VRU , ICM

C-20

ISN Queue and Transfer deployment with "Other"

Network VRU , NAM/CICM

C-28

ISN Queue and Transfer deployment with ISN Advanced

Speech Customer VRU, NAM/CICM

C-73